more-news

Effective grievance redressal cell in Delhi from Jan 11

New Delhi, Jan 9 : An overhauled and effective public grievance redressal cell will be in place in Delhi from Saturday. Chief Minister Arvind Kejriwal along with his council of ministers will also listen to public grievances every day.


Under the new system, the government will directly ask the complainants whether they were satisfied with the redressal.

If not, a team of volunteers would then pursue the matter, Kejriwal said.

"A monitoring system will be put in place from Saturday wherein an SMS would be sent to the complainant once the grievance is solved from our side, asking the person to reply 'no' if dissatisfied. Then a team of volunteers will get in touch with them," he told reporters.

If the complaint is genuine, the volunteers will make sure the responsibility is fixed on the officers concerned, he added.

The chief minister said he along with his cabinet will listen to the grievances from the public in front of the Delhi Secretariat between 9.30 a.m. and 11 a.m. every day.

He said the grievances will be redressed on priority basis.

Kejriwal further said that due to the earlier "poor state of governance", he was anticipating "thousands of calls" on the first day itself and that the rate of efficiency would improve as "we move along".

"Despite our best efforts and intentions, the efficiency would not be up to the mark initially but as we move along we'll improve," he said.

On the multiplicity of authority in Delhi with the Delhi Development Authority, Municipal Corporation of Delhi and Delhi Police not falling under the government, Kejriwal said Lt. Governor Najeeb Jung has written to all the departments.

"All three will have to be with us," he said.

--IANS (Posted on 09-01-2014)

more-news headlines

Two arrested for robbing Haryana policemen

Man nabbed for sodomy attempt on minor in Delhi

'Netaji' went 'mulayam' on rapists, says Modi

Ramdev says Congress desperate to create controversies against BJP

Militants kill sarpanch after kidnapping him in Kashmir

BJP criticizes Ajit Pawar for threatening Maharashtra farmers with water stoppage

Samajwadi Party appeals to EC to keep ban on Amit Shah

People will protest as we have challenged some 'vested interests': Kejriwal

Country divided in name of secularism: Modi

'Examine probability of reformimg toddler's murderer'

EC notice to Mulayam for violating model code

Two men stabbed to death in Delhi

Quick Links: Goa | Munnar | Pondicherry | Free Yearly Horoscope '2014

Comments

Your e-mail:


Your Full Name:


Type verification image:
verification image, type it in the box

Message:

Back to Top