BA apologises after retweeting 'racist post' against customer outraged over flight cancellation
British Airways has apologized after an offensive and racist message was apparently retweeted from its Twitter account, which included extremely profane language against Asian people.
"Apologies for the last RT. We are sorry for any offence caused and are investigating how this may have happened," the airlines tweeted after the offensive message was deleted.
According to the Daily Mail, the incident started when a message was posted by a disgruntled Twitter user named Jae Jang Ladd who posted the offensive tweet.
"@British_Airways F*** you. F****cancelling my flight! #bunchofc****," the user tweeted.
Another Twitter user, tweeting under the name Asian Ronaldo, replied ''@jaeladd @British_Airways F*** you. F***** cancelling my flight! #bunchofc****'', go back to your f****** country you g***
This message was then retweeted by the official BA Twitter account, the paper said.
A BA spokesman said the team was thoroughly investigating how the incident had occurred.
According to the paper, she said it had not been ruled out that the account might have been hacked.