IndiGo flights may continue to experience delays: Delhi Airport
New Delhi, Dec 8
Delhi Airport on Monday issued a passenger advisory stating that IndiGo flights may continue to face delays.
In a post on social media platform X, the airport said, “IndiGo flights may continue to experience delays. Passengers are advised to check the latest flight status with their airline before heading to the airport to avoid any inconvenience."
The airport further added that its teams are working closely with all stakeholders to minimise disruptions and ensure a smooth travel experience.
"Our teams are working closely with all stakeholders to minimise disruptions and ensure a smooth travel experience. For assistance, including medical support, please visit the information desk where our on-ground staff is ready to help," Delhi Airport said.
The advisory mentioned that multiple public transport options, including metro, buses, and cabs, are available for convenient travel to and from the airport.
"Additionally, multiple public transport options -- such as metro, buses, and cabs -- are available for convenient travel to and from the airport. For real-time updates and important information, please visit our official website: www.newdelhiairport.in," it added.
Meanwhile, IndiGo has so far processed refunds totalling Rs 610 crore after the government issued strict directives to the airline requiring that all refunds to passengers for cancelled or severely delayed flights be completed by 8 p.m. on Sunday, the Ministry of Civil Aviation had said earlier.
No additional fees are permitted for rescheduling travel impacted by cancellations, an official statement said. Dedicated support cells have been created to proactively assist passengers so that refund and rebooking issues are resolved without delay or inconvenience, it added.
The ministry also said that IndiGo’s performance has shown steady improvement, with flight schedules moving back towards normal levels.
The ministry further stated that, in light of recent cancellations leading to a shift in demand and a temporary surge in airfares, the government intervened and introduced a cap on airfares with immediate effect. This measure ensures fairness and affordability for travellers. Since the implementation of this order, fare levels across affected routes have moderated to acceptable limits. All airlines have been instructed to comply strictly with the revised fare structure.
IndiGo was also instructed to trace and deliver all baggage separated from passengers due to disruptions within 48 hours. Continuous communication is mandated throughout the process. With this push, IndiGo has successfully delivered 3,000 pieces of baggage to passengers across India as of Saturday.
— IANS
Reader Comments
At least they are being transparent and advising passengers to check before coming. The real-time updates on the airport website are helpful. But IndiGo really needs to get its act together, they are the largest carrier! 🛫
The fare cap is the most important news here. During these disruptions, some airlines were charging astronomical prices. Good move by the government to protect common passengers from getting looted.
I appreciate the proactive communication from Delhi Airport. The mention of medical support and information desks is reassuring for travelers, especially families and elderly passengers. Hope the situation normalizes soon.
Rs 610 crore in refunds! That shows the sheer scale of the problem. While the baggage delivery effort (3000 pieces) is commendable, the root cause needs fixing. Is it a pilot shortage, maintenance issue, or poor management?
Good to see the Metro being highlighted as an option. It's the most reliable way to get to T3. My suggestion: always take the Metro if your flight is from Delhi, avoids last-minute cab surge pricing and traffic jams.
As a frequent business traveler, the uncertainty is the worst part. The "steady improvement" mentioned is vague
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