Yogi Adityanath warns against negligence in handling IGRS, CM Helpline complaints
Lucknow, May 24
Uttar Pradesh Chief Minister Yogi Adityanath has decided to organise weekly 'Chaupals' at every development block level to resolve various public grievances. Issuing strict directives to officials regarding complaints received through the IGRS and CM Helpline, the Chief Minister emphasised that every complaint must be treated with the utmost seriousness.
These Chaupals will facilitate the immediate resolution of issues affecting the common people such as revenue-related disputes, domestic violence, extortion, and police complaints that often go unrecorded at the local level.
Eligible individuals who have been deprived of government beneficiary schemes will also be provided access to the benefits of these programs through these Chaupals.
During a law-and-order and administrative review meeting held via video conferencing on Sunday, the Chief Minister stated that the government's priority is to ensure the time-bound, transparent, and satisfactory resolution of public grievances.
He directed that a detailed Standard Operating Procedure (SOP) for the conduct of these Chaupals be issued from the government level and that the high-quality disposal of every application and complaint be strictly ensured.
The presence of district-level officials at these Chaupals has been made mandatory.
He asserted that the objective is not merely a formal closure of the complaint but ensuring that the aggrieved party receives actual, tangible relief.
The Chief Minister directed officials to exercise special vigilance in view of the upcoming festivals of Ganga Dussehra and Bakrid (Eid al-Adha).
He explicitly stated that animal sacrifice would not be permitted in public places on the occasion of Bakrid and that there would be a complete ban on the sacrifice of animals designated as prohibited.
Sacrifices are to be performed exclusively at pre-designated sites and the promotion of any new traditions in this regard will not be encouraged.
The Chief Minister further directed that Namaz be offered solely at traditional sites and that permission to offer Namaz by blocking roads or thoroughfares must not be granted under any circumstances.
He stated that a well-planned system for waste disposal following ritual sacrifices must be ensured in every district. The open sale of meat is to remain prohibited and illegal slaughterhouses must not be permitted to operate under any circumstances.
Even in licensed slaughterhouses, the number of animals kept must not exceed the prescribed capacity. He issued directives to exercise special vigilance regarding power supply, sanitation, and security arrangements during the festive period.
Flag marches should be conducted in sensitive areas prior to the festivals and continuous foot patrolling by police forces must be ensured around religious sites.
Interacting with the District Magistrates and Superintendents of Police of sensitive districts including Aligarh, Bijnor, Saharanpur, Rampur, and Sambhal, the Chief Minister directed that past incidents be analysed to compile a list of potential disruptive elements and that preventive action be taken as deemed necessary.
Instructions were also issued to maintain regular dialogue with Peace Committees at the police station, tehsil, and district levels. Reviewing the preparations for Ganga Dussehra, the Chief Minister directed officials in various districts including Prayagraj, Varanasi, Ayodhya, Chitrakoot, Hapur, Muzaffarnagar, and Amroha to ensure proper sanitation, barricading, ambulance deployment, provision of shade, and parking management at the Ganga ghats.
He emphasised that given the intense heat, the safety and comfort of devotees must be accorded the highest priority.
The Chief Minister also adopted a firm stance regarding road safety and illegal mining. He issued directives to launch a special drive against vehicles operating without number plates and to constitute task forces to take the strictest possible action against illegal mining activities.
He explicitly instructed officials to take action under a zero-tolerance policy, free from any external pressure or recommendations. He cautioned that common citizens must not be harassed in the name of investigations.
Directing that action against the land mafia be further intensified, the Chief Minister emphasised that the legitimate rights of any individual must not be infringed upon. He directed that immediate appointments be ensured in those districts where the post of Chief Medical Officer currently lies vacant.
During the meeting, the Chief Secretary provided an update stating that under the "Gyan Bharatam Mission", 1.2 million manuscripts across the state have been identified and catalogued to date.
The Director General of Police apprised the Chief Minister of the police's preparations regarding the upcoming festivals and examinations. Senior officials including all Divisional Commissioners, District Magistrates, Police Commissioners, Additional Directors General of Police, Inspectors General of Police, Senior Superintendents of Police, and Superintendents of Police were present at this meeting conducted via video conferencing.
— IANS
Reader Comments
Bakrid and Ganga Dussehra arrangements - good to see the heat and safety focus for devotees. But the restrictions on Namaz and animal sacrifice feel a bit heavy-handed. Shouldn't the government focus more on transparency in IGRS complaints rather than policing traditions?
The zero-tolerance on illegal mining and land mafia is much needed. UP has seen too many goons getting away. But the CM should also ensure that common folk aren't harassed during these drives - the caution about not harassing citizens in name of investigation is welcome.
As someone from a small town, this Chaupal idea sounds promising. But the real test will be when district officials actually show up consistently - many times such initiatives start with a bang but fizzle out. Let's hope the monitoring is strict. And the 1.2 million manuscripts found is impressive!
Interesting to see the Indian governance model in action. The focus on time-bound resolution of grievances and zero-tolerance on illegal activities seems pragmatic. But the intertwining of law and order with religious festivals is something I find unusual coming from a Western context.
Good to see they're taking domestic violence seriously in the Chaupals - that's a huge issue in rural areas. But the Bakrid restrictions feel like an overreach. Why not just ensure proper waste disposal and let people practice their faith? The sale of meat prohibition in open is fine, but traditions should be respected.
We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.