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Rajasthan Officials Inspect 181 Helpline, Call It "India's Best Grievance System"

Rajasthan Chief Secretary V. Srinivas and DGP Rajiv Sharma inspected the Sampark 181 Helpline Centre at the Government Secretariat to review its functioning. The officials examined operational systems, reviewed complaint progress, and evaluated resolution quality through live case analysis. The Chief Secretary described the portal as "India's best grievance redressal system," while the DGP termed the experience an "eye-opener" for strengthening public trust. Official data shows 1,60,292 police-related complaints were registered in the past year, with a 95% disposal rate.

Key Points: Rajasthan 181 Helpline: Chief Secy, DGP Inspect Grievance System

  • Chief Secretary and DGP inspect 181 helpline centre in Jaipur
  • Officials review operational systems and complaint resolution quality
  • System described as "India's best grievance redressal"
  • 95% disposal rate on 1.6 lakh police complaints in past year
2 min read

Rajasthan: Chief Secy, DGP inspect 181 helpline centre​

Rajasthan Chief Secretary V. Srinivas and DGP Rajiv Sharma inspect the Sampark 181 Helpline, calling it India's best grievance redressal system with a 95% disposal rate.

"India's best grievance redressal system - V. Srinivas"

Jaipur, April 28

V. Srinivas, Chief Secretary of Rajasthan, and Rajiv Sharma, Director General of Police, on Tuesday inspected the 'Rajasthan Sampark 181 Helpline Centre' at the Government Secretariat to review its functioning and assess the quality of grievance redressal.​

The visit was aimed at strengthening good governance and reinforcing the state's zero-tolerance approach towards lapses in public service delivery.​

During the inspection, both officials examined operational systems, reviewed complaint progress, and evaluated resolution quality by listening to a live case and analysing it as a case study.​

The Chief Secretary directed officials to maintain transparency, accountability, and efficiency to ensure better public service delivery.​

Expressing satisfaction, he described the Rajasthan Sampark portal as "India's best grievance redressal system", highlighting its seamless digital process from complaint registration to resolution as a model for other states.​

The Director General of Police observed real-time grievance handling and termed the experience an "eye-opener", noting that the system is a significant step towards strengthening public trust.​

During the visit, he also interacted with a complainant from Jaipur Rural regarding a case where a First Information Report was allegedly not registered.​

Officials clarified that the complaint had been recorded on the same day and that an investigation is underway.​

Sharma instructed officials to ensure accurate categorisation and proper mapping of complaints for timely disposal, with special emphasis on sensitive handling of service-related issues and regular monitoring of pending cases.​

According to official data, 1,60,292 complaints related to the police department were registered on the Sampark portal in the past year, of which 1,52,444 have been resolved, reflecting a disposal rate of around 95 per cent and underscoring the effectiveness of the mechanism.​

- IANS

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Reader Comments

P
Priya S
It's good that they're monitoring timely disposal, but I hope they also focus on the quality of resolution. Many times, complaints get closed without proper closure for the citizen. Zero tolerance only works when there's accountability at every level.
J
James A
As someone who moved here from the US, I must say the 181 system is surprisingly efficient. In many states, grievance redressal is a nightmare. Rajasthan seems to be setting a benchmark. But they need to ensure rural areas also get same speed as Jaipur.
V
Vikram M
Bhai, 95% disposal sounds great, but what about the remaining 5%? That's almost 8,000 pending cases. The DGP should personally monitor those instead of just inspecting centre. And the FIR not being registered issue is serious - that's still a common problem even today.
S
Sarah B
Good to see senior officials taking interest in citizen services. But "India's best grievance redressal system" is a big claim. Let the people using it say that, not just the CS. Still, transparency and accountability are always welcome steps forward. 💪
K
Kavya N
The issue of FIR not being registered is classic - happens in every state, especially in rural areas. At least this helpline is giving people a channel to escalate. However, the real test will be if the same efficiency continues even after this inspection hype dies down.
R

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