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Puri Police Launches 24x7 WhatsApp Chatbot for Tourist & Citizen Services

Puri Police has launched the "Puri Police Assistant" WhatsApp chatbot to provide round-the-clock citizen services. The service allows users to file e-complaints, report lost mobile phones, find parking, and access tourist assistance by messaging a dedicated number. The initiative, inaugurated by senior police officials, aims to make police services more accessible, effective, and transparent. This digital push coincides with reported successes by Odisha Police in curbing Left-wing extremism across the state.

Key Points: Puri Police WhatsApp Chatbot for E-Complaints & Tourist Help

  • 24x7 citizen service via WhatsApp
  • File e-complaints & report lost phones
  • Tourist safety & parking information
  • Part of broader Odisha Police digital push
2 min read

Puri Police launches "Puri Police Assistant" WhatsApp chatbot for citizens

Puri Police launches a 24x7 WhatsApp chatbot for e-complaints, lost phone reports, tourist info, and parking. A digital push for safety & convenience.

"This WhatsApp Chatbot service will take our services closer, and citizens can get immediate assistance. - SP Pratya Singh"

Puri, April 2

Puri Police on Thursday launched a new initiative to make citizen services faster, convenient, and more people-oriented with the introduction of the "Puri Police Assistant - WhatsApp Chatbot."

The service was inaugurated under the leadership of Central IG Satyajit Nayak and SP Pratya Singh. Citizens and tourists can access the 24x7 service by scanning a QR code or sending a "Hi" message to +91 8763199400 via WhatsApp.

The chatbot provides services including filing e-complaints, reporting lost mobile phones, giving feedback, locating nearby police stations, parking information, and tourist assistance. The initiative aims to resolve citizen problems in a faster, more effective, and transparent manner. Tourists, especially, can easily get safety, directions and necessary information during their stay in Puri through this platform.

Shri Pratya Singh said, "Puri Police is always committed to the service and safety of the people. This WhatsApp Chatbot service will take our services closer, and citizens can get immediate assistance."

The project is supported by PNB ONE and implemented with technological support from Rezler Systems. Puri Police urged all citizens and tourists to use the service to help create a safe and convenient environment.

The launch of digital initiatives like the Puri Police Assistant comes as Odisha Police continue to strengthen law and order, including efforts to curb Left-wing extremism across the state.

Earlier on March 31, the Additional Director General of anti-Naxal operations in Odisha, Sanjeeb Panda, said that state police and security forces have achieved significant success in curbing Left-wing extremism across the region.

Speaking to ANI, Panda commended the efforts of the Special Operations Group (SOG), Central Reserve Police Force, Border Security Force, and the intelligence wing for their coordinated operations and dedication. He noted that during 2025-26, security forces neutralised 27 Naxals, including 17 in Gariaband. Additionally, 78 Naxals surrendered before Odisha Police, while 42 laid down arms in neighbouring Chhattisgarh.

"Odisha Police has been highly successful in removing the Naxal threat from Odisha. For this success, I congratulate SOG, CRPF, BSF and our intelligence wing for their hard work and dedication. In 2025-26, the security forces neutralised 27 naxals, including 17 naxals in Gariaband. 78 Naxals surrendered before the Odisha Police, and 42 Naxals surrendered before Chhattisgarh...8 districts in the state have been made Naxal-free. In the last 15 months, we have eliminated 156 naxals from our ecosystem in the state," said Panda.

"I thank our CM for this direction and support," he added.

- ANI

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Reader Comments

P
Priyanka N
Hope this works as promised. Many government apps and chatbots start with big claims but then are slow or unresponsive. Filing an e-complaint easily would be a game-changer if implemented properly. Puri Police, please ensure there is a human backup if the bot fails.
A
Arun Y
Good step for digital India. But the article suddenly jumps from a helpful chatbot to Naxal operations? Seems like two different press releases combined. While the anti-Naxal success is commendable, focusing on the chatbot's benefits for common citizens would have been better.
S
Sarah B
I'm planning a trip to Odisha later this year. This makes me feel much safer as a solo traveler. Knowing I can quickly get directions or report a lost phone via a platform I already use is reassuring. More tourist police units across India should adopt this.
M
Manish T
Transparency is key. If this chatbot ensures my complaint is logged and tracked, and I get a reference number, it will build a lot of trust. Often the fear is that complaints go into a black hole. Hope this system has a proper feedback loop for citizens.
K
Kavya N
Jai Hind! 👏 It's heartening to see our police forces modernizing and also securing our state from internal threats. The chatbot for daily issues and the hard work against extremism show a force that is both tech-savvy and brave. Proud of Odisha Police.

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