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Odisha CM Resolves 94% Public Grievances, Focuses on Medical Aid

Odisha Chief Minister Mohan Charan Majhi conducted the 17th public grievance hearing in Bhubaneswar, joined by five senior ministers and top officials. The government has resolved 94% of over 14,000 grievances received in the last 16 hearings. Special attention was given to Persons with Disabilities, with immediate medical financial assistance sanctioned for several individuals. The CM emphasized that grievance redressal is a key program, with regular hearings now strengthening the system at the district level as well.

Key Points: Odisha CM Majhi Reviews Complaints, Achieves 94% Resolution

  • 94% of 14,054 grievances resolved
  • CM hears from Persons with Disabilities first
  • Medical aid sanctioned for serious ailments
  • 15-point directive for people-oriented administration
2 min read

Odisha CM reviews public complaints; 94 per cent resolution achieved

Odisha CM Mohan Majhi holds public hearing, resolves 94% of grievances. Ministers and officials join to address citizen issues, including medical assistance.

"grievance redressal is among the most important programmes of his government - CM Mohan Charan Majhi"

Bhubaneswar, Feb 9

People from the remotest corners of Odisha converged at the Chief Minister's Grievance Cell here on Monday as Odisha Chief Minister Mohan Charan Majhi conducted the 17th public grievance hearing, reaffirming the government's focus on accessible and people-centric governance.

Five senior Ministers, along with Additional Chief Secretaries, Secretaries and senior officials, joined the Chief Minister in hearing grievances raised by citizens who reached Bhubaneswar from different parts of the state.

As in previous rounds, the Chief Minister first met Persons with Disabilities (PwD) outside the grievance cell and listened to their problems personally. Out of 32 such PwD applicants, medical assistance of Rs 1 lakh was sanctioned for Brajakishore Bandha of Bhadrak district and Rs 1.50 lakh for Kartika of Jajpur district. They both are suffering from serious ailments.

CM Majhi also directed the officials to take immediate steps on pending applications requiring medical support.

The Chief Minister also instructed authorities to provide travel and medical assistance to one Tilottama Pandey of Patnagarh, who is suffering from kidney and neurological ailments and had travelled from a remote area to Bhubaneswar to meet and seek assistance from the Chief Minister.

Majhi later heard the grievances of all other registered applicants inside the grievance cell. According to official data, out of 14,054 grievances received during the last 16 public grievance hearings, 13,169 have been resolved, registering a 94 per cent disposal rate, while the remaining cases are under process.

Speaking to the media persons on the occasion, the Chief Minister said grievance redressal is among the most important programmes of his government.

Majhi also noted that special emphasis has been laid on grievance resolution under the 15-point directive issued to make the administration more people-oriented. Regular grievance hearings at the state level, he said, have strengthened the system at district levels as well, with Collectors and Superintendents of Police now holding hearings regularly.

The programme was attended by Ministers Prithiviraj Harichandan, Dr Krushna Chandra Mahapatra, Dr Mukesh Mahaling, Nityananda Gond and Rabinarayan Naik, along with senior officials from various departments.

- IANS

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Reader Comments

R
Rajesh Q
Good initiative, but let's be realistic. People shouldn't have to travel from remote areas to the state capital for basic medical assistance. The system should be strong enough at the district level itself. This highlights a failure of local administration.
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Aman W
As someone from Odisha, I can say these grievance cells have made a difference. Earlier, files would just gather dust. Now there is some accountability. The travel assistance for Tilottama Pandey is a humane touch. Hope it continues consistently.
S
Sarah B
The focus on Persons with Disabilities is commendable. Direct sanction of funds for medical aid is what a welfare state should do. More states need to adopt this proactive, on-the-spot decision-making approach instead of endless bureaucratic loops.
K
Karthik V
The 94% figure sounds great, but what about the nature of grievances? Are they simple ones being resolved quickly to boost numbers, or complex issues? Transparency in the type of cases resolved would build more trust. Still, a step in the right direction.
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Nisha Z
Heartening to read. When the top leadership shows they care, it sends a message through the entire machinery. The fact that Collectors and SPs are now holding regular hearings because of this is the real win. It's about building a culture of listening. 👍

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