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Rajasthan Minister Takes Gas Complaints Head-On at Sampark Helpline

Rajasthan's Food and Civil Supplies Minister Sumit Godara personally visited the state's Sampark helpline center to address public complaints regarding domestic LPG cylinder supply. He interacted directly with complainants from various districts, assuring them of swift resolution and adequate gas availability across the state. The minister warned of strict action against gas agencies found causing irregularities or delaying delivery beyond a few days after booking. He directed officials to ensure timely and transparent grievance redressal through the helpline portal.

Key Points: Rajasthan Minister Inspects Helpline, Acts on LPG Supply Issues

  • Direct helpline review by minister
  • Action on LPG supply delays
  • OTP-based delivery system enforced
  • Public grievance redressal strengthened
2 min read

Rajasthan minister inspects state Sampark helpline, assures action on gas supply complaints

Rajasthan Food Minister Sumit Godara visits Sampark helpline, assures swift action on LPG cylinder complaints and warns gas agencies of strict penalties.

"strict action would be taken against gas agencies found indulging in irregularities - Minister Sumit Godara"

Jaipur, March 16

Rajasthan's Food and Civil Supplies Minister Sumit Godara, on Monday, visited the Rajasthan Sampark Helpline '181' at the Government Secretariat and spoke directly with complainants regarding issues related to domestic LPG cylinder supply.

Acting on directions of Chief Minister Bhajan Lal Sharma, the Minister reviewed complaints and directed officials to ensure their prompt resolution.

During the visit, Minister Godara interacted with several complainants over the phone and assured them that their grievances would be addressed swiftly.

Among those he spoke to were Tukkaram and Suresh Kala from Parbatsar (Didwana-Kuchaman), Devendra and Kanaram from Sikar, Bhomaram from Balotra, Sanjay from Kishangarh (Ajmer), Kanaram from Sindhari, Amar Chand and Devdas from Sahawa, Rajendra Kumar and Hanuman Prasad from Suratgarh, Sunil Kumawat from Kotputli-Behror, and Laxman from Kekri.

The Minister also sought feedback from the callers about the availability of domestic cooking gas in their areas and assured them that adequate supply would be maintained across the state.

He warned that strict action would be taken against gas agencies found indulging in irregularities in the distribution of LPG cylinders.

Minister Godara said agencies failing to deliver cylinders through the OTP-based verification system or delaying delivery beyond two to three days after booking would face action.

He also urged consumers to complete their KYC formalities to ensure smooth service.

During the review meeting at the helpline centre, the Minister examined the functioning of the system, including the average time taken to resolve complaints, the status of pending cases, and the level of complainant satisfaction.

He instructed officials to ensure that grievances received through the Rajasthan Sampark Portal are addressed in a timely, transparent and effective manner.

The Minister further directed departmental officials to regularly visit the helpline centre, interact with citizens, and monitor the resolution of complaints to strengthen public grievance redressal mechanisms.

Officials from the helpline centre were present during the visit.

- IANS

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Reader Comments

P
Priya S
Direct interaction is always welcome! But the real test is whether the complaints get resolved permanently. The OTP system is good in theory, but in my area, the delivery boy often asks for the OTP before even loading the cylinder onto his vehicle. Needs stricter monitoring.
R
Rohit P
Finally some focus on LPG supply! In Kota, the prices are stable but availability is a big issue, especially during festivals. Ministers visiting helplines is a positive sign. Hope they also look into the black marketing of cylinders.
A
Amar W
I appreciate the effort, but respectfully, this feels like a photo-op. We need systemic solutions, not one-off inspections. Why is the KYC process still so cumbersome for senior citizens? Simplify that first.
M
Meera T
As a housewife in Jaipur, timely LPG delivery is crucial. The 181 helpline has been helpful sometimes, but often the complaint just gets transferred between departments. Glad to see the minister taking direct feedback. Hope it leads to faster resolution times! 👍
D
David E
Interesting to see this level of direct governance. In Western countries, ministers don't typically man helplines. If this improves accountability and cuts down corruption in distribution, it's a great model. The key is consistent follow-up.

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