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MP Govt Resolves 99.9% of 47.7 Lakh Grievances in Record Time

The Madhya Pradesh government has reported resolving over 47.68 lakh public grievances with a 99.9% success rate under its 'Sankalp Se Samadhan Abhiyan'. The campaign, run from January to March, utilized door-to-door application collection and a series of over 3,600 resolution camps at village, block, and district levels. A dedicated online portal and dashboard ensured transparency and tracking of all cases. The initiative also leveraged the 'Sampada' digital system to efficiently process over 8.7 lakh land record and property-related service requests.

Key Points: MP Resolves 47.7 Lakh Grievances with 99.9% Success Rate

  • 99.9% grievance resolution rate
  • 47.68 lakh applications resolved
  • Door-to-door collection & camp-based redressal
  • Digital 'Sampada' system for transparency
2 min read

MP govt resolves 99.9 per cent grievances under 'Sankalp Se Samadhan'​

Madhya Pradesh's 'Sankalp Se Samadhan' campaign resolved over 47.68 lakh public grievances in under 3 months through door-to-door collection and camps.

"A total of 47.69 lakh applications were received... and 47.68 lakh were resolved within the stipulated time - Government Statement"

Bhopal, April 17

The Madhya Pradesh government on Friday said it has resolved over 47.68 lakh public grievances with a 99.9 per cent success rate under the 'Sankalp Se Samadhan Abhiyan', marking a major achievement in time-bound grievance redressal.

"A total of 47.69 lakh applications were received between January 12 and March 31, and 47.68 lakh were resolved within the stipulated time," the government said. It added that the campaign has emerged as an effective tool for transparent and accountable governance.​

The government said the campaign focused on taking services to the grassroots. Applications were collected door-to-door at villages and resolved through camps organised at multiple levels.​

To maintain transparency, all applications were entered and tracked through an online portal. Monitoring was carried out through a dedicated dashboard linked to the Chief Minister Helpline.​

The campaign was implemented in four phases to ensure systematic execution.

​In the first phase, applications were collected at the village and ward levels. ​

In the second phase, camps were organised at local levels to resolve cases quickly. ​

In the third phase, block-level camps addressed pending and new applications. ​

During the final phase, district-level camps ensured that all remaining cases were resolved and benefits delivered to eligible citizens.​

A total of 3,659 camps were organised across the state.​

The government highlighted the role of the 'Sampada' system in improving service delivery, especially in revenue-related services. ​

The digital platform streamlined processes such as land record copies and property-related services, reducing delays and improving transparency.​

Under this system, over 8.71 lakh applications for land record copies were received, out of which more than 8.69 lakh were resolved.​

The campaign also ensured delivery of welfare benefits. Applications related to construction worker registration, pensions, farmer credit cards, domicile certificates, and tap water connections were resolved in large numbers, improving access to services.​

- IANS

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Reader Comments

S
Shreya B
While the numbers look good, I'm a bit skeptical. Resolving an application doesn't always mean the grievance is *actually* solved to the citizen's satisfaction. Sometimes it's just marked "closed" on the portal. The transparency dashboard is a good step, but hope it shows real resolution status, not just numbers. 🙏
A
Aman W
As someone from a village in MP, I can say this campaign did make a difference. My father's pension issue, which was stuck for months, got sorted in a camp. The local tehsil office people actually came to us. It felt like the sarkar was listening for once. More power to such initiatives!
P
Priyanka N
The focus on land record services through 'Sampada' is the most important part. Property disputes and getting papers is a huge headache in our country. If they have truly streamlined this and made it transparent online, it will save so much time and reduce corruption. Hope it continues!
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David E
Interesting read. The scale is massive - 47 lakh applications in less than 3 months. The phased approach with camps at different administrative levels seems very systematic. This kind of targeted, time-bound governance drive could be a model for other large democracies facing bureaucratic delays.
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Kavitha C
The real test is sustainability. What happens after the campaign ends? Will the online portal and dashboard remain active and will officials be as responsive? We need this to become the new normal, not just a one-time "abhiyan". Still, a good start. 👍

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