CM Dhami's Surprise Footpath Inspection Exposes Official Negligence

Uttarakhand Chief Minister Pushkar Singh Dhami conducted a surprise field visit to personally verify a complaint about a damaged footpath registered on the CM Helpline. He inspected the site in Dehradun's Jakhan area with the complainant, Vivek Madan, and expressed strong displeasure over the negligence in restoring the pavement after underground electrical work. Dhami even made a video call to concerned officials from the spot to show them the poor condition and stressed better inter-departmental coordination. He directed the Chief Secretary to launch a statewide campaign to address similar complaints and vowed to continue such inspections to ensure accountability.

Key Points: Uttarakhand CM Dhami Inspects CM Helpline Complaint On-Site

  • Surprise on-ground inspection of complaint
  • Footpath damaged, not restored after cabling work
  • CM made video call to officials from site
  • Directed statewide campaign for similar issues
  • Stressed accountability and public safety
2 min read

CM Dhami makes surprise site visit to inspect CM Helpline plaint response; pulls up officials

CM Pushkar Singh Dhami makes surprise visit to inspect damaged footpath, pulls up officials for negligence and poor coordination in public work.

"Such lapses should not occur - Chief Minister Pushkar Singh Dhami"

Dehradun, April 17

In a strong message on accountability, Uttarakhand Chief Minister, Pushkar Singh Dhami, on Friday made a surprise visit to personally verify a public complaint registered on the CM Helpline and expressed displeasure over negligence in execution of work.

Instead of relying on file-based disposal of complaints, the Chief Minister reached Jakhan area on Rajpur Road in Dehradun to assess the ground situation himself. The complaint was lodged by a local resident, Vivek Madan, who had flagged damage to a footpath caused during underground electrical cabling work.

According to the complaint, a properly constructed footpath in Jakhan was dug up by the Uttar Pradesh Power Corporation Limited (UPPCL) for laying underground cables. However, after completion of the work, the surface was not restored properly. The ground remained uneven, leading to sinking of tiles and rendering the footpath unusable for pedestrians.

On Friday, the Chief Minister was scheduled to review complaints received on the CM Helpline, but chose to directly inspect the site before the meeting. Accompanied by the complainant, he walked through the affected stretch and took stock of the situation.

In a hands-on approach, Dhami used his mobile phone to make a video call to concerned officials, showing them the actual condition of the damaged footpath. He stressed the need for better coordination among departments and said such lapses should not occur.

The Chief Minister also pointed out that despite underground cabling work being undertaken, electric wires were still visible at several places, posing potential risks to public safety. He underlined that lack of proper planning leads not only to inconvenience for citizens but also results in wastage of public funds due to repeated work.

Expressing dissatisfaction over the negligence, Dhami instructed officials to ensure timely and coordinated completion of such works. He emphasised that public grievances must be resolved effectively and on priority.

Announcing further action, the Chief Minister directed Chief Secretary Anand Bardhan to identify similar complaints across the state and address them through a dedicated statewide campaign. He said he would continue such on-ground inspections during his future visits to different districts to ensure accountability and improve service delivery.

During the visit, CM Dhami also interacted with local shopkeepers and residents, assuring them that their concerns would be addressed promptly.

- IANS

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Reader Comments

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Sarah B
While the gesture is commendable, it highlights a systemic failure. Why does it require the CM's personal visit to fix a footpath? The entire grievance redressal system needs an overhaul so that every complaint gets this level of attention, not just the ones the CM sees.
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Rohit P
Good step by CM Dhami. Yahan Mumbai mein bhi aisa hota hai, ek department kaam karke chala jata hai, doosra department usko thik karne ke liye complaint daalta rehta hai. Public paise ka kitna nuksaan hota hai. Coordination zaroori hai.
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Ananya R
The video call part is so relatable! Using tech to show the actual problem is smart. Hope the officials felt the pressure. Elders and children use these footpaths, it's a genuine safety hazard. Hope they fix it permanently and not just for show.
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Michael C
Accountability is key. The directive to identify similar complaints statewide is crucial. One-off actions are good PR, but sustained systemic change is what will actually benefit citizens in the long run. Let's see if the campaign delivers.
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Priya S
As a Dehradun resident, I'm happy to see this. Rajpur Road area is always busy. Half-done work and exposed wires are a daily nuisance. Hope this inspection leads to faster resolution. Thank you, Vivek Madan ji, for lodging the complaint! 🙏

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