SAN JOSE, Calif: ServiceAide, Inc., a global provider of service management solutions and Yunke China Information Technology, Ltd. (YKC), a subsidiary of Digital China Group, partner to add ServiceAide's Cloud Service Management product to YKC's product portfolio.
The product, localized for China, gives organizations a simple and effective way to provide customer support and IT Service Management (ITSM) leveraging ITIL-certified best practices. The cloud-based software is managed by a top-notch cloud operations team to ensure security, reliability, and scalability.
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"This partnership affirms our long-term commitment to China, the world's second largest economy where business, cloud services, and digitalization are growing," said Wai Wong, CEO of ServiceAide. "We're proud to partner with YKC to support this growth with our Service Management solution."
ServiceAide is innovatively applying artificial intelligence to improve service management processes. Ticket intake and closure using intelligent interactive conversations facilitated by virtual support agents dramatically increases zero-touch and first contact resolutions. Organizations using this breakthrough technology will drive down their ticket volumes, costs, and resolution times more than has ever before been possible.
"The Service Management Suite complements the application-centric enterprise solutions in our portfolio," said Fengyan Liu, Vice President of Digital China Group. "The advanced capabilities coupled with the administrative simplicity of Cloud Service Management aligns with our customer-centric and service-oriented philosophy -- to provide leading cloud-based products, solutions and services. It also aligns with our market's desire to use the most current modern technologies."
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