Hyderabad, May 20 UNI | 2 months ago

South Central Railway (SCR) General Manager P K Srivastava today opened a Help Desk Kiosk and a Mobile Help Desk at Platform No 10 of Secunderabad Railway Station in the presence of Mr S K Misra, Divisional Railway Manager, Secunderabad Division and other senior Railway officials.

He also flagged off three Battery operated Carts- Mobile Help Desk, to collect soiled linen from platform, for undertaking jet cleaning of coaches.

Speaking to the Media Persons, Srivastava said that SCR was committed to fine tune and improve the services offered to rail passengers. Towards this direction, Help Desks, which are first of its kind on SCR, were opened at Secunderabad Railway Station

Secunderabad Station handles 240 trains and 1.6 lakh passengers per day. These Help Desks are meant to provide easy access and on-the-spot redressal of passenger complaints during the course of their travel at Secunderabad Railway station, he added. The Help Desk (Stationary) is manned round the clock by railway staff and receives passenger complaints related to cleanliness of toilet, cleanliness on the coach, emergency medical assistance, coach watering, malfunctioning of electrical fittings, problem in the working of AC, catering related issues etc. Passengers can also register their complaint regarding theft of their luggage, burglaries lodge FIR with the security personnel. Additionally, guidance on directions for destinations in the city, information on prepaid auto and taxi, onward connecting trains, real time arrival / departure timings of trains, can also be obtained by the passengers from the staff manning the Help Desk.

The Help Desk Kiosk (Stationary) will receive oral complaints, SMS complaints on Ph No 8121281212, complaint over land line no 040 27801111. On receipt of a complaint, the Help Desk will forward / pass on the same to department concerned, get the complaint/ grievance resolved on the spot and intimate the complainant on action taken to redress the complaint.

(Posted on 21-05-2014)