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Key Points

The UAE's Ministry of Energy and Infrastructure has launched the second phase of its Zero Bureaucracy Programme. The initiative focuses on cutting red tape to improve service delivery and customer satisfaction. A new award was introduced to recognize excellence in streamlining procedures. The move aligns with the UAE government's broader goal of efficient, proactive public services.

Key Points: UAE MoEI Launches Phase 2 of Zero Bureaucracy Programme

  • Phase 2 targets reducing service steps and documents
  • Aims to exceed customer expectations
  • Includes Zero Bureaucracy Award for best practices
  • Supports UAE's push for efficient public services
1 min read

UAE: Ministry of Energy and Infrastructure kicks off phase 2 of Zero Bureaucracy Programme

UAE's Ministry of Energy and Infrastructure advances its Zero Bureaucracy Programme to streamline services, reduce steps, and enhance customer satisfaction.

"This initiative encourages innovation and leadership in service delivery while engaging partners and customers. – MoEI"

Dubai, June 23

The Ministry of Energy and Infrastructure (MoEI) kicked off phase 2 of its Zero Bureaucracy Programme that aims to radically restructure services by reducing the number of steps, minimising required documents and fields, and shortening the time needed to deliver the service -- all to ensure customer satisfaction and exceed their expectations.

The announcement was made during the ministry's first Zero Bureaucracy Forum of 2025 held in Dubai with the participation of senior officials from the ministry and relevant entities. The initiative is part of broader efforts to simplify procedures and enhance customer experience, supporting the UAE government's drive toward faster, more proactive, and efficient public services.

During the forum, the Minister's Zero Bureaucracy Award was announced to honour best practices in streamlining procedures and improving customer experience.

This initiative comes as part of the ministry's efforts to encourage its employees to embrace a culture of innovation and leadership in service delivery, while also engaging partners and customers in the zero bureaucracy efforts. (ANI/WAM)

- ANI

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Reader Comments

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Rajesh K.
UAE continues to set benchmarks in governance! 🇦🇪 This zero bureaucracy approach is exactly what we need in India too. Our government offices still make people run pillar to post for simple certificates. Hope our babus take some notes from Dubai's efficiency!
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Priya M.
As someone who lived in Dubai for 5 years, I can vouch for their efficient systems. But let's not forget - UAE has a much smaller population to manage compared to India. Still, kudos to them for constantly improving! Maybe Indian states can implement similar programs at local levels first.
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Arjun S.
Interesting initiative, but will it really benefit common people or just businesses? In India, we've seen digital reforms but ground-level implementation remains patchy. Hope UAE ensures this trickles down to all sections, especially blue-collar workers who face maximum bureaucracy issues.
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Sunita R.
The award system for best practices is a smart move! Positive reinforcement works better than punishment. Indian ministries should adopt this approach - maybe then our government offices will stop treating citizens like nuisances. Dubai shows how to balance efficiency with citizen-centric approach 👏
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Vikram J.
While UAE's efforts are commendable, let's remember they're an absolute monarchy that can implement changes top-down quickly. India's democratic processes make reforms slower but more sustainable. Our digital India push is making steady progress - we'll get there in our own way!

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