New Delhi, Aug 29
Financial services major Paytm on Friday clarified that Google Play’s recent notification on unified payments interface (UPI) handle changes was incomplete and may have created confusion.
The company emphasised that there is no disruption to UPI payments on Paytm and both consumer and merchant transactions remain seamless.
The update is relevant only for recurring payments such as subscription billing.
“This means that if a user was paying for YouTube Premium or Google One storage or to any recurring platform through Paytm UPI, they will simply need to change their old @paytm handle to the new handle linked to their bank which is @pthdfc, @ptaxis, @ptyes or @ptsbi,†Paytm explained.
For example, if a UPI ID was abcd@paytm, it will now be abcd@pthdfc (or as per the bank). One-time UPI payments are not impacted and continue as usual.
Paytm noted that this transition is part of its migration to new UPI handles after receiving approval from the National Payments Corporation of India (NPCI) to operate as a Third Party Application Provider (TPAP).
The deadline to complete the update for recurring mandates is August 31, 2025, which is why Google Play issued its alert.
Reassuring customers, Paytm said this is a simple update to ensure uninterrupted recurring payments while all other UPI transactions on the app continue without any change.
Paytm reported a profit after tax (PAT) of Rs 123 crore in Q1 FY26, while the company’s operating revenue grew 28 per cent year-on-year (YoY) to Rs 1,918 crore. For the June-ending quarter, EBITDA stood at Rs 72 crore, underscoring Paytm’s disciplined approach towards cost structure and driving growth and efficiency through embedded AI capabilities.
Paytm has extended its leadership in India’s merchant payments landscape, as it continues to add new device subscriptions across MSMEs and enterprises.
— IANS
Reader Comments
Why does Google send such confusing alerts? They should have explained it better. Many people might panic thinking their UPI will stop working. Paytm should have coordinated better with Google to avoid this confusion.
I use Paytm for my kirana store payments and was concerned about this. Good to know regular UPI payments are not affected. The clarification helps small business owners like me who depend on seamless transactions. ðŸ™
The quarterly numbers look strong - 28% revenue growth and profit of 123 crore shows Paytm is stabilizing after the RBI issues. Hope they maintain this momentum and keep improving services for Indian users.
As an expat living in India, I rely heavily on Paytm for payments. This clarification is reassuring. The transition seems well-planned with adequate time for users to update recurring payments. Good job on the communication!
NPCI approval as TPAP is a big deal. This shows regulatory confidence in Paytm's systems. The migration to bank-specific handles (@pthdfc, @ptaxis etc.) makes sense for better tracking and security. Long term positive move! 💯
We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.