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Updated Dec 8, 2025 · 22:40
Andhra Pradesh News Updated Dec 8, 2025

IndiGo Flight Chaos: How FDTL Norms Exposed a Staffing Crisis

Andhra Pradesh Chief Minister Chandrababu Naidu has pinpointed the cause of IndiGo's recent travel chaos. He says the airline's failure to comply with new pilot duty time rules, compounded by years of understaffing, forced massive cancellations. Naidu defends the Civil Aviation Minister, arguing the opposition is wrongly politicizing the issue. He confirms that corrective steps are now being taken to refund passengers and restore normal operations.

IndiGo's failure to comply with FDTL norms led to crisis: Chandrababu Naidu

Amaravati, Dec 8

Andhra Pradesh Chief Minister N. Chandrababu Naidu on Monday said nationwide disruption caused by IndiGo’s mass flight cancellations stemmed from the airline’s failure to comply with Flight Duty Time Limitation (FDTL) norms recommended by the Parliament Standing Committee.

He said FDTL norms were implemented as part of the process to introduce international standards for public safety.

Responding to a question at a news conference here, Chief Minister Naidu said the FDTL rules clearly prescribe limits on pilot duty hours, mandatory rest periods, and crew working conditions. “Pilots cannot exceed certain duty hours; they need adequate rest. Otherwise, operations become unsafe,” he noted.

He pointed out that IndiGo, being a low-cost carrier, had not recruited adequate staff over the years. With the implementation of FDTL norms, the airline was forced to comply—leading to 550 flights being cancelled on December 4 and nearly 600 on December 5.

“This sudden disruption has caused severe inconvenience to passengers due to IndiGo’s poor roster planning. That is where they committed the mistake,” Naidu said.

He added that the Government of India has since given temporary relief by easing certain FDTL conditions, and normalcy is expected to return soon. Since IndiGo is the biggest player which operates 60-65 per cent of all domestic flights, there was a crisis.

The Telugu Desam Party (TDP) president, however, exuded confidence that the Centre will sort out the issue. He said it has already issued firm directions to refund the money to all affected passengers, and the airline has refunded most of the money.

Chandrababu Naidu hit back at the opposition YSR Congress party for demanding the resignation of Civil Aviation Minister Ram Mohan Naidu. “He is answerable to the Parliament and Hon’ble Prime Minister,” he said.

He slammed the critics for politicising the national crisis. “They want to sensational this crisis. They are throwing mud at us to escape their own wrongdoings. This matter lies purely in the Centre’s domain. As a Chief Minister, I don’t interfere in the performance of Central Ministers—that is the Prime Minister’s prerogative,” he said.

He reiterated that both the Centre and the airline are now taking corrective steps to stabilise operations.

— IANS

Reader Comments

Sarah B

I was one of the passengers affected! My flight from Delhi to Bangalore was cancelled with just 6 hours notice. Absolute chaos at the airport. While I understand safety is paramount, the lack of planning is unacceptable. They need to be held accountable for the refunds and compensation.

Aditya G

Naidu is correct that this is a central subject, but as a CM he should also pressure the Centre for better passenger rights. We need a strong policy for compensation during such mass cancellations, not just refunds. The DGCA must be more proactive.

Priyanka N

This exposes the downside of having one airline dominate the market. When IndiGo sneezes, the entire Indian aviation sector catches a cold. We need more competition to ensure resilience. Also, kudos for implementing international safety standards. Better late than never!

Karthik V

While the criticism of IndiGo is valid, giving them "temporary relief" by easing FDTL conditions seems like a step backwards. Are we saying safety rules can be bent when it's inconvenient? This sets a dangerous precedent. The solution is to hire more staff, not dilute norms.

Michael C

Interesting to see a regional leader commenting on a national aviation issue. He makes a fair point about poor roster planning. In other countries, airlines have robust systems to manage crew duty hours. IndiGo's growth was too fast without building the necessary backend support.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

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