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Key Points

The latest report by CyberMedia Research reveals a significant digital shift among Indian MSMEs, with 67% adopting core and advanced technologies. Tools like ERP, CRM, and cloud computing are common, while 23% venture into AI and IoT. A growing number of businesses actively seek digital advisory services, highlighting a mature digital ecosystem. Despite these advances, some MSMEs still face challenges in awareness, skills, and cybersecurity.

Key Points: Indian MSMEs Embrace Digital Tools for Business Growth

  • 67% of Indian MSMEs digitally equipped
  • Core tools include ERP, CRM, cloud
  • 23% adopt AI, IoT, analytics
  • 70% seek digital advisory guidance
2 min read

2 in 3 Indian MSMEs now digitally equipped to boost business outcomes: Report

67% of Indian MSMEs now use digital technologies like AI and cloud for improved outcomes, says CMR report.

"India's digital momentum is being reshaped by MSMEs adopting technology. - Prabhu Ram, CMR"

New Delhi, June 25

The micro, small and medium enterprises (MSMEs) in India are increasingly leveraging technology to enhance business outcomes, with 67 per cent of them demonstrating digital readiness across core and advanced technologies, according to a report released on Wednesday.

The report by CyberMedia Research (CMR) reveals that two in three MSMEs in India are digitally equipped -- ranging from core technologies like ERP, CRM, and cloud platforms to advanced technologies including AI, IoT, and data analytics.

"This signals a maturing digital ecosystem among Indian MSMEs," the report mentioned.

While 62 per cent of them actively seek digital advisory services -- through MSME-focused online communities, forums, and professional networks, 43 per cent of MSMEs report proficiency in core digital tools, including cloud computing, ERP, and CRM platforms.

About 23 per cent have moved up the digital value chain, adopting more advanced technologies such as AI, IoT, and analytics.

According to the report, nearly 59 per cent rely on platforms like LinkedIn, X, and WhatsApp for business news, peer learning, and industry updates.

"India's digital momentum is being reshaped by a growing base of MSMEs adopting technology to drive competitiveness and innovation. While the signs of digital maturity are promising, there remains a sizeable segment that faces persistent barriers -- especially around awareness, skills and cybersecurity," said Prabhu Ram, VP- Industry Research Group (IRG), CMR.

MSMEs are increasingly turning to structured, accessible trusted advisory platforms to bridge this gap, he added.

As per the study insights, 70 per cent of digitally aware MSMEs actively seek digital advisory guidance.

MSMEs are the key towards becoming a Viksit Bharat by 2047, and it is the right time to speak about Industry and MSME collaboration to celebrate their contribution to India's aspirations.

India, in its aspiration, has been constantly growing, from being the 10th largest economy 10 years ago to currently the 4th largest economy. India has enormous potential with around 60 million enterprises.

- IANS

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Reader Comments

R
Rajesh K.
This is fantastic news! As someone running a small manufacturing unit in Coimbatore, going digital with ERP was a game-changer. Our productivity increased by 30% within 6 months. More MSMEs should embrace this transformation. 🇮🇳
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Priya M.
While the numbers look promising, I worry about cybersecurity risks. Many small businesses in my area (Surat) use basic WhatsApp for transactions without proper security measures. Digital adoption must come with proper training.
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Amit S.
Jai Hind! Our textile business in Ludhiana went digital last year. Now using cloud accounting and digital payments. Saved so much time and reduced errors. Only wish government schemes for MSME digitalization were easier to access.
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Sunita R.
The report misses rural MSMEs. In my village near Jaipur, most small businesses still rely on cash transactions and paper records. Digital divide is real - need more awareness programs in regional languages.
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Vikram P.
As a tech consultant working with MSMEs, I see both sides. While urban businesses are adopting AI tools, many still struggle with basic computer skills. We need tiered approach - basic digital literacy first, then advanced tech.
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Neha T.
Digital MSMEs = Stronger Bharat! 💪 My family's spice business in Kerala went online during pandemic. Now we export to 5 countries! UPI, GST portal, and digital marketing changed everything. More power to Digital India initiative!

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