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India Post's Doorstep Revolution: How Pensioners Get Digital Life Certificates

India Post Payments Bank has teamed up with EPFO to make life easier for pensioners. They're bringing Digital Life Certificate services right to people's doorsteps using advanced biometric technology. This means pensioners no longer need to visit banks or EPFO offices in person. The service is completely free and especially benefits elderly citizens in rural areas.

Key Points: IPPB EPFO Partnership for Doorstep Digital Life Certificate Services

  • Service leverages 1.65 lakh post offices and 3 lakh postal service providers nationwide
  • Uses face and fingerprint biometric authentication for secure verification
  • Eliminates need for pensioners to visit banks or EPFO offices physically
  • EPFO bears all costs making the service completely free for pensioners
2 min read

India Post Payments Bank joins EPFO to provide doorstep Digital Life Certificate services

India Post Payments Bank partners with EPFO to provide free doorstep Digital Life Certificate services to pensioners using biometric authentication technology across India.

"This partnership with EPFO reinforces IPPB's mission to bring essential financial and citizen services to every doorstep in India. - R Viswesvaran, MD and CEO, IPPB"

New Delhi, Nov 3

India Post Payments Bank (IPPB) has signed a memorandum of understanding (MoU) with Employees' Provident Fund Organisation (EPFO), to provide doorstep Digital Life Certificate (DLC) services to its pensioners under the Employees' Pension Scheme, 1995, an official statement said on Monday.

Under this collaboration, IPPB -- a 100 per cent government-owned entity under the Department of Posts -- will leverage its wide network of over 1.65 lakh post offices and more than 3 lakh postal service providers (postmen and Gramin Dak Sevaks).

They are equipped with doorstep banking devices and digital process of face authentication technology and fingerprint biometric authentication, to assist EPFO pensioners in submitting their Digital Life Certificates conveniently from their homes, eliminating the need for them to visit bank branches or EPFO offices to submit traditional paper-based certificates.

EPFO will bear the cost of issuing Digital Life Certificate entirely, making the service free for their pensioners, according to the Ministry of Communications.

"This partnership with EPFO reinforces IPPB's mission to bring essential financial and citizen services to every doorstep in India. With our technology-enabled postal network and trusted last-mile reach, EPFO pensioners -- especially in rural and semi-urban areas -- will now be able to complete their life certificate submission seamlessly, with dignity and convenience," said R Viswesvaran, MD and CEO, IPPB.

The initiative aligns with the government of India's 'Digital India' and 'Ease of Living' vision, harnessing technology and postal infrastructure to ensure inclusive service delivery for senior citizens and pensioners, he mentioned.

India Post Payments Bank introduced the doorstep service of Digital Life Certificate in 2020 for generating Jeevan Pramaan for pensioners using Aadhaar-enabled biometric authentication to reduce the turnaround time for issuance of Jeevan Pramaan.

On completion of the certificate generation process, confirmation SMS will be received by the pensioner in his mobile number and the certificate can be viewed online the next day.

- IANS

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Reader Comments

P
Priya S
Great move! The post office network reaching rural areas is a game-changer. Many elderly people in villages struggle with digital processes. This service will bring dignity to our senior citizens who served the nation.
M
Michael C
While this is a good initiative, I hope the implementation is smooth. Sometimes these digital services face technical glitches. The government should ensure proper training for postmen and reliable biometric devices.
S
Shreya B
Amazing! The fact that EPFO is bearing the entire cost makes it accessible for all pensioners. This is true social welfare - using technology to serve our elders with respect and convenience. 👏
A
Arun Y
As someone living abroad, I'm relieved to know my elderly parents won't have to struggle with the life certificate process anymore. The postman visiting home is such a trusted service in India. Well done IPPB!
N
Nisha Z
Hope they maintain the service quality and don't charge extra later. The confirmation SMS feature is good, but what about pensioners without smartphones? Overall, a step in the right direction for elderly care in India.

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