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Key Points

Gujarat Police has revolutionized public service delivery by launching GP-SMASH, a cutting-edge social media monitoring platform. The initiative allows citizens to directly tag the police's official X account with complaints, ensuring swift resolution of issues ranging from traffic problems to cybercrime. In just three months, the team has successfully resolved 310 out of 335 reported complaints, demonstrating remarkable efficiency. This digital approach not only enhances police transparency but also empowers citizens to actively participate in governance through online platforms.

Key Points: Gujarat Police Launches GP-SMASH Social Media Grievance Portal

  • GP-SMASH resolves 310 out of 335 complaints in three months
  • 24x7 real-time digital monitoring system launched
  • Citizens can tag official X account for immediate help
  • Enhances police transparency and accountability
2 min read

Gujarat Police forms social media team to resolve people's grievances

Gujarat Police introduces innovative 24x7 digital monitoring system to resolve citizen complaints through social media platforms efficiently

"The initiative empowers citizens to play an active role in governance through digital participation - Gujarat Police Officials"

Ahmedabad, June 6

The Gujarat Police have formed a team on various social media platforms to help resolve problems faced by the citizens in the state, officials said.

This decision has been taken to bridge the gap between public feedback and administrative action.

Recognising the power of social media platforms like X, the state police have launched Gujarat Police – Social Media Monitoring, Awareness and Systematic Handling (GP-SMASH), a 24x7 real-time digital monitoring and response unit.

Launched on March 1, the GP-SMASH initiative is designed to address public grievances, complaints, suggestions, and even positive feedback that are posted and tagged to the official X account of the Gujarat Police.

Citizens can simply tag the X account with their issue, and the GP-SMASH team ensures the social media post is reviewed and forwarded to the appropriate district, range, or unit officer for prompt action.

According to the State Home Department, in just three months of operation, the GP-SMASH team has received 335 complaints, of which 310 have been resolved amicably.

The remaining cases are under active review.

The system also allows for real-time tracing of crime-related activities and citizen issues flagged on the social media.

"Operating round the clock, the GP-SMASH team continuously monitors social media posts that mention or tag the Gujarat Police. Whether it's issues related to traffic, law and order, cybercrime, bribery, or misconduct by public servants, the flagged post is reviewed within minutes. The relevant officer is instructed to investigate and act on the matter, and updates are provided by replying to the original post within a specific time frame," officials said.

"The initiative not only enhances transparency and accountability within the police force but also empowers citizens to play an active role in governance through digital participation," officials added.

With initiatives like Digital Gujarat, the state offers more than 190 services online, ranging from caste certificates to electricity bill payments, ensuring that essential services reach people without bureaucratic delays.

The iORA portal (Integrated Online Revenue Applications) has simplified processes like land mutation, income certificates, and domicile verification, significantly reducing in-person visits to government offices.

- IANS

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Reader Comments

R
Rahul P.
This is a great initiative by Gujarat Police! 👏 Finally, citizens can get their issues resolved without running from pillar to post. The 24x7 monitoring shows real commitment. Hope other states follow this model soon.
P
Priya M.
While the idea is good, I wonder how they'll handle fake complaints or trolls. Also, what about people in rural areas who don't use social media much? The police should ensure equal access to all citizens.
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Suresh K.
As an Ahmedabad resident, I've used this service last month for a traffic issue. Got response within 2 hours and problem was solved next day! Much better than writing applications and waiting endlessly.
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Neha T.
Digital Gujarat is really changing how governance works! From police complaints to certificates, everything is becoming online. But they must improve internet infrastructure in villages for true digital inclusion.
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Amit D.
310 complaints resolved in 3 months is impressive! But will this system work during major crises when thousands might tag them simultaneously? They should stress-test the system before that happens.
K
Kavita R.
Good step, but hope they maintain same efficiency long-term. Many govt schemes start with great energy but become slow over time. Also, they should add WhatsApp/Facebook support since not everyone uses X.

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