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Key Points

Gujarat Chief Minister Bhupendra Patel will chair the monthly SWAGAT grievance redressal program on May 22. The initiative, launched by PM Modi in 2003, completes 22 years of tech-driven public complaint resolution. Citizens can submit grievances in person at Gandhinagar’s Swarnim Sankul-2. Patel praised Modi’s vision for creating a transparent, efficient system for governance.

Key Points: Gujarat CM Bhupendra Patel to Chair May 22 SWAGAT Grievance Program

  • SWAGAT marks 22 years of Modi's tech-driven grievance system
  • Citizens can submit complaints in Gandhinagar on May 22
  • Program ensures paperless and transparent resolutions
  • Launched in 2003 to bridge citizens and government
2 min read

Gujarat CM to chair State SWAGAT Online Public Grievance Redressal Program on May 22

CM Patel to address public grievances via Modi's SWAGAT initiative on May 22, continuing Gujarat's 22-year-old transparent redressal system.

"PM Modi set the true course for good governance through SWAGAT – Bhupendra Patel"

Gandhinagar, May 20

The State SWAGAT Online Public Grievance Redressal Program will be held on Thursday, May 22, in the presence of Chief Minister Bhupendra Patel, the Chief Minister's Office (CMO) said in a release on Tuesday.

Inspired by Prime Minister Narendra Modi and launched in 2003, the State SWAGAT Online Public Grievance Redressal Program is conducted on the fourth Thursday of every month as part of the State-level SWAGAT initiative.

Accordingly, the state-level SWAGAT programme for May 2025 will be held on May 22 in the presence of CM Patel.

Citizens and applicants can submit their representations in person on the same day, between 8:00 am and 11:00 am, at the Chief Minister's Public Relations Unit, Swarnim Sankul-2, Gandhinagar.

The Chief Minister will be at the Public Relations Unit of the Chief Minister's Office post the afternoon to listen to and address citizens' representations during the State SWAGAT programme.

April 24 marked the completion of 22 years of "SWAGAT," the technology-driven grievance redressal programme initiated by Prime Minister Narendra Modi in 2003.

On this occasion, CM Patel stated that PM Modi set the true course for good governance and inspired everyone to follow that path, according to an official release.

He said the SWAGAT initiative launched by him has brought transformational change in people's lives, becoming an effective medium for solving problems in a paperless, transparent, and hassle-free manner.

Prime Minister's successful efforts to establish a structured grievance redressal system for common citizens, including the poor, underprivileged and rural communities, resulted in the state being gifted with the 'SWAGAT' initiative.

He noted that at a time when the use of technology for online grievance redressal was still a subject of discussion in the country, PM launched the SWAGAT online public grievance redressal programme on April 24, 2003.

The SWAGAT programme was launched with the primary aim of leveraging technology to create an effective link between citizens and the government. He stated that it has become a reliable platform for addressing citizens' everyday grievances swiftly, efficiently and within a defined timeframe.

- ANI

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Reader Comments

R
Rahul K.
This is a great initiative by the Gujarat government! SWAGAT has been helping people for over two decades now. I remember my uncle got his land dispute resolved through this program back in 2015. More states should adopt such transparent grievance systems. 👏
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Priya M.
While the concept is good, I hope they improve the response time. Last year I submitted a complaint about water supply issues in our area, and it took 3 months to get any action. The CM should ensure proper follow-up mechanisms are in place.
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Amit S.
Gujarat continues to lead in governance innovations! SWAGAT was ahead of its time when launched in 2003. Now with digital India, such programs become even more effective. Hope CM Patel maintains the same efficiency as previous administrations.
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Neha P.
The timing (8-11am) is quite inconvenient for working professionals. Why can't they have evening slots or online submission options? Many genuine grievances go unheard because people can't take time off work to visit Gandhinagar.
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Harsh D.
SWAGAT is a model program that shows how technology can bridge the gap between citizens and government. My suggestion - they should create mobile vans that can visit different districts periodically to make it more accessible to rural populations.
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Sunita R.
It's heartening to see such continuity in governance programs. 22 years is no small achievement! Hope they publish more success stories to inspire confidence among citizens. Sometimes we only hear about the pending cases, not the resolved ones.

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