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Key Points

The CII has called for a central law to ensure time-bound delivery of services to businesses by Union Ministries. The proposed legislation would mandate digital approvals, deemed clearances, and a robust grievance mechanism. It also seeks to strengthen the National Single Window System for seamless regulatory processes. This move aims to boost investor confidence and align with India’s vision of becoming a global manufacturing hub.

Key Points: CII Pushes Central Law for Time-Bound Business Services

  • CII seeks legal backing for time-bound business services from central ministries
  • Proposed law to include deemed approvals and digital grievance redressal
  • Recommends statutory backing for National Single Window System
  • Aims to enhance transparency and India’s global investment appeal
2 min read

CII seeks Central legislation to ensure time-bound delivery of services to businesses

CII proposes central legislation to mandate time-bound approvals and clearances for businesses, boosting ease of doing business and investor confidence.

"A dedicated law mandating timelines for approvals would strengthen long-term planning for enterprises. – Chandrajit Banerjee, CII Director General"

New Delhi, July 27

The Confederation of Indian Industry (CII) on Sunday urged the government to introduce a central legislation that would ensure time-bound delivery of services to businesses by Union Ministries and Departments.

According to the industry body, this move would boost regulatory certainty, improve ease of doing business, and enhance investor confidence.

CII Director General Chandrajit Banerjee said that a dedicated law mandating timelines for approvals, disbursements, and clearances at the central level would support operational efficiency and strengthen long-term planning for enterprises.

Such a framework would bring legal backing and institutional accountability to service delivery for businesses, he added.

While many Indian states have implemented the Right to Services Acts for citizens, there is currently no central-level legislation to ensure that services provided to businesses by Union Ministries are delivered within set timelines.

The CII believes a similar approach at the central level would help establish a more transparent and predictable business environment.

The proposed law, as envisioned by the CII, would ensure that services are delivered through a faceless and digital system, with clear deadlines.

In cases where approvals are delayed, a provision for deemed approvals with full legal validity would be included.

Authorities would be required to give clear reasons for any rejection, and a strong grievance redressal mechanism would be put in place to handle appeals and complaints in a time-bound manner.

The CII also suggested that all business-related services be delivered exclusively through the National Single Window System (NSWS), the digital platform launched by the government in 2021 for regulatory clearances.

It recommended giving statutory backing to NSWS and linking it with the proposed central legislation to make it the sole interface for businesses seeking approvals, renewals, and other regulatory services.

By ensuring complete integration of central ministries and departments with NSWS, the platform can serve as a unified and transparent system for processing applications and ensuring timely service delivery.

The CII said this digital and legal framework would play a key role in realising the government’s India@100 vision of becoming a global manufacturing and investment powerhouse.

- IANS

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Reader Comments

P
Priyanka N
Good initiative but execution is key. We've seen many digital systems fail due to bureaucracy and lack of training. Hope they involve actual business owners while designing this framework.
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Aman W
The deemed approval clause is brilliant! This will stop officials from sitting on files indefinitely. But will there be penalties for officers who cause unnecessary delays?
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Sarah B
As someone who works with foreign investors, I can say this will significantly boost confidence. The unpredictability of Indian approvals has been a major concern for global companies.
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Vikram M
State-level Right to Services Acts have shown good results. Scaling this nationally for businesses makes perfect sense. Hope they learn from state experiences to avoid pitfalls.
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Karan T
While the idea is good, I'm concerned about digital divide. Many small businesses in tier 2/3 cities still struggle with online processes. Offline options should remain available.
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Nisha Z
The NSWS integration is crucial! Currently we have to submit same documents to multiple portals. A single window with statutory backing will save so much time and effort 🙌

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