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Air India Check-In Chaos: Third-Party Network Outage Sparks Flight Delays

A third-party network outage caused significant disruptions to Air India's check-in systems across multiple airports. The airline confirmed the system has been restored but warned passengers about ongoing flight delays. Travelers were advised to check their flight status online before heading to the airport. Delhi Airport also issued a statement confirming that all operations have returned to normal following the technical glitch.

Key Points: Air India Warns Flight Delays After Network Outage Hits Check-In

  • Third-party connectivity network issue disrupted check-in systems at multiple Indian airports
  • Air India confirmed system restoration but warned of ongoing flight delays
  • Passengers advised to check flight status online before heading to airports
  • Delhi Airport confirmed resolution of technical glitch affecting airline operations
2 min read

Air India warns of delays after third-party network outage hits check-in systems

Air India reports third-party network outage disrupting check-in systems at multiple airports, causing flight delays. Passengers advised to check flight status before travel.

"The system has since been restored. However, some of our flights may continue to be delayed for some time as the situation normalises progressively. - Air India Advisory"

New Delhi, November 5

A third-party connectivity network issue disrupted check-in systems at several airports across India on Wednesday, causing delays in flight departures. The issue has been resolved, but some flights may still experience delays as the situation returns to normal, according to a travel advisory from Air India.

In its advisory, Air India said, "A third-party connectivity network issue had impacted check-in systems at some airports, thereby delaying flight departures of some airlines, including Air India. The system has since been restored. However, some of our flights may continue to be delayed for some time as the situation normalises progressively."

The airline advised passengers flying today to check their flight status on the Air India website before heading to the airport and to allow extra time for their journey.

https://x.com/airindia/status/1986036721226821845

Delhi Airport also issued a statement confirming that the issue had been resolved. "A few airlines were experiencing a tech glitch for the check-in process. All operations are back to normal, and passengers can proceed with their travel plans as usual. Passengers are advised to contact their respective airlines for the latest flight updates," the statement read.

Earlier today, Air India thanked local authorities in Ulaanbaatar, the Indian Embassy in Mongolia, the DGCA, and the Government of India for providing the safety and well-being of the Passengers of AI 174, an official spokesperson said.

AI174 of 02 November 2025, operating from San Francisco to Delhi, had made a precautionary landing at Ulaanbaatar International Airport in Mongolia.

According to a statement from an Air India spokesperson, "The relief flight carrying passengers and crew of AI174 who were stranded in Ulaanbaatar, Mongolia, after a precautionary diversion has landed in Delhi this morning."

It added, "Air India would like to thank local authorities in Ulaanbaatar, the Indian Embassy in Mongolia, the DGCA, Government of India, and all those who helped us in ensuring that the passengers and crew were looked after during this time and brought them to Delhi safely."

"We also thank our passengers for their patience and understanding during the diversion. Safety and well-being of our guests and employees remain our foremost priority," an Air India Spokesperson said.

- ANI

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Reader Comments

R
Rohit P
Third-party issues affecting national airlines? This is concerning. Air India should invest in more robust systems. Our aviation infrastructure needs to be world-class.
A
Ananya R
At least they're being transparent about the issue and advising passengers. Much better than the old days when we'd just be left waiting without any information! 👍
S
Sarah B
Good to see the quick resolution and the coordinated effort with the Mongolia situation. Shows improvement in handling emergencies compared to previous years.
V
Vikram M
Technology glitches happen worldwide, but the real test is how quickly you recover. Air India handled this well. The precautionary landing in Mongolia shows they prioritize safety over schedules.
K
Kavya N
My flight from Delhi was delayed by 2 hours today because of this. While it's frustrating, I appreciate the regular updates from ground staff. They handled the crowd well despite the chaos.

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