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Steel Ministry Hits 96% Grievance Target Amid Government Efficiency Drive

The Ministry of Steel has made impressive progress in addressing public concerns. They've successfully resolved 96% of their grievance targets ahead of schedule. The campaign has also cleared out thousands of old files and freed up valuable office space. This demonstrates the government's commitment to improving administrative efficiency and transparency.

Key Points: Steel Ministry Achieves 96% Public Grievance Redressal Target

  • Ministry achieves 96% target in special campaign running October 2-31
  • 8,525 physical files successfully weeded out from records
  • Nearly 9,851 square feet of office space freed through disposal
  • 195 cleanliness drives completed against target of 282 campaigns
2 min read

96 pc of public grievance redressal targets achieved: Ministry of Steel

Ministry of Steel reports 96% public grievance resolution success, weeds out 8,525 files, and frees 9,851 sq ft office space in special campaign.

"96 per cent of public Grievance redressal targets have already been achieved - Ministry of Steel"

New Delhi, Oct 21

The Ministry of Steel on Tuesday said that 96 per cent of its public grievance redressal targets have already been achieved under the ongoing Special Campaign for Disposal of Pending Matters (SCDPM) 5.0, highlighting its commitment to efficiency and good governance.

The campaign, which runs from October 2 to October 31, focuses on improving administrative processes by clearing pending matters related to Members of Parliament (MPs), the Prime Minister’s Office (PMO), VIPs, the Cabinet, and State Governments, along with cases registered on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS).

“96 per cent of public Grievance redressal targets have already been achieved,” the Ministry of Steel said in its statement.

According to the ministry, significant progress has been made so far. A total of 8,525 physical files has been weeded out, while 195 cleanliness drives have been carried out against a target of 282.

“A total of 8,525 physical files has been successfully weeded out,” they added.

The disposal of scrap, e-waste, and redundant documents has also helped free up nearly 9,851 square feet of office space.

Several Central Public Sector Enterprises (CPSEs) under the Ministry of Steel have introduced innovative practices in record management and grievance resolution, setting new benchmarks for efficiency and transparency.

"Several CPSEs under the Ministry have implemented best practices in record management and grievance resolution, setting benchmarks for other departments," the ministry added.

The ministry reaffirmed its commitment to promoting cleanliness, improving workflow, and ensuring the timely resolution of public grievances in line with the government’s broader agenda of administrative reform and good governance.

“The Ministry of Steel remains committed to enhancing efficiency, promoting cleanliness, and ensuring timely resolution of pending matters in alignment with the broader goals of administrative reform and transparency,” it mentioned.

- IANS

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Reader Comments

R
Rohit P
Freeing up 9,851 sq ft of office space by disposing scrap and redundant documents is a great achievement. This shows proper utilization of resources and space management. More ministries should adopt such practices.
A
Arjun K
While the numbers look good, I hope this translates to actual relief for common people. Sometimes statistics don't reflect ground reality. Hope the quality of resolution is also maintained.
S
Sarah B
The focus on clearing pending matters from MPs and PMO shows priority-based approach. 8,525 files weeded out is a massive achievement! This should become a regular practice across all departments.
M
Michael C
Good to see e-waste disposal being mentioned. Environmental responsibility along with administrative efficiency - that's the way forward for sustainable governance. 🌱
K
Kavya N
The 195 cleanliness drives against target of 282 shows there's still work to be done. Hope they complete all targets by October 31. Every department needs such time-bound campaigns.

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