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CM Bhupendra Patel Resolves 110+ Grievances at Monthly SWAGAT Programme

Chief Minister Bhupendra Patel personally heard over 110 citizen grievances during the April 2026 State SWAGAT programme. He issued clear directives to resolve issues within a defined time frame. Action was also initiated on 1,335 representations at district-level programmes. The CM emphasized accountability and strict action against delays and fraud.

Key Points: CM Bhupendra Patel resolves 110+ grievances at SWAGAT

  • Over 110 citizens' issues resolved at State SWAGAT
  • CM Bhupendra Patel personally heard grievances
  • Action initiated on 1,335 district-level representations
  • Strict instructions for timely resolution and accountability
2 min read

Over 110 citizens' issues resolved at State SWAGAT chaired by CM Bhupendra Patel

Chief Minister Bhupendra Patel resolves over 110 citizen grievances at the April 2026 State SWAGAT programme, directing officials to ensure timely resolution and accountability.

"Officials should not treat their duty as complete when a file moves from one table to another, but must remain accountable until the final resolution of citizens' grievances. - CM Bhupendra Patel"

Gandhinagar, April 30

Chief Minister Bhupendra Patel on Thursday personally heard representations during the April 2026 State-Wide Attention on Grievances by Application of Technology programme and issued clear directives to district authorities to resolve citizens' issues within a defined time frame, ensuring justice and neutrality, a release said.

In the monthly SWAGAT online public grievance redressal initiative, more than 110 applicants from across the state presented their grievances on Thursday. Additionally, action was initiated on a total of 1,335 representations at district-level SWAGAT programmes across the state.

The Chief Minister took serious note of a case from Panchmahal district, where an application submitted on the iORA portal for permission to sell agricultural land remained unresolved for a long time as officials kept transferring it among themselves. He instructed the District Collector to address system flaws so that citizens are not harassed due to shortcomings in the online system.

In another case from Jhagadia taluka of Bharuch district, a farmer complained about not receiving compensation even long after approval of the award for land acquired under the Karjan reservoir project. The Chief Minister responded sensitively and ordered that the compensation be paid within 10 days, along with action against those responsible for the delay.

In a separate complaint, the Chief Minister directed the police to take strict action against anti-social elements involved in financial fraud by using fake documents.

Further, in Mehsana district, farmers submitted collective representations regarding reduction in land area during re-survey promulgation and sought re-measurement and correction of records. The Chief Minister instructed the District Collector to resolve such issues promptly.

During the programme, the Chief Minister emphasized that officials should not treat their duty as complete when a file moves from one table to another, but must remain accountable until the final resolution of citizens' grievances.

The April 2026 State SWAGAT programme was attended by the Chief Minister's Principal Secretary Sanjeev Kumar, Additional Principal Secretary Vikrant Pandey, Secretary Ajay Kumar, Officer on Special Duty DK Parekh and Rakesh Vyas, along with senior officials of concerned departments and district-level officers including Collectors, SPs, and DDOs.

- ANI

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Reader Comments

M
Michael C
Impressive tech-enabled governance! As someone working in public administration abroad, I can appreciate how difficult it is to streamline grievance redressal across a large state. The SWAGAT model here seems to combine digital efficiency with human accountability. But let's see if the 10-day deadline for compensation actually materializes for that Bharuch farmer. Build trust through timely action, not just promises.
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Priya S
Good initiative but 1,335 representations in one month is a huge number! 😲 Shows how many issues regular citizens face with government systems. The CM's point about accountability is spot on - officials shouldn't just push files around. But we also need systemic changes so people don't have to come to SWAGAT for everything. Prevention is better than cure, no? 🤔
V
Vikram M
The Karjan reservoir compensation delay is not a small issue. Land acquisition is a life-changing event for farmers - they lose their livelihood. I appreciate CM saheb's sensitivity on this, but why should it take a SWAGAT hearing to release compensation that was already approved? 🤷 The system should automatically process such payments without farmers having to beg. We need better monitoring mechanisms at the district level.
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Deepika L
Love how digital platforms like iORA are being used, but technology alone won't solve corruption and inefficiency. The Panchmahal case shows officials can still manipulate digital systems by transferring files endlessly. We need strict timelines for each step and automatic escalation if delayed. Also, what about citizens who don't have internet access? Hope there are offline alternatives too. 🌟
R
Ravi K

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