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Maruti Suzuki Hits Record 5,926 Service Points, Aims for 8,000 by 2031

Maruti Suzuki India has achieved its highest single-year service network expansion by adding 502 new touchpoints in FY26, bringing its total to 5,926 locations nationwide. The company, which took 14 years to reach its first 1,000 workshops, now aims to expand to approximately 8,000 service points by FY2030-31. This growth supports its strategy to serve customers in metros, small towns, and remote areas through various formats. The announcement coincided with a 5% year-on-year increase in the company's March retail sales.

Key Points: Maruti Suzuki Expands Service Network to 5,926 Touchpoints

  • Added 502 service points in FY26
  • Total network now 5,926 across 3,000 cities
  • Aims for ~8,000 touchpoints by FY2030-31
  • March sales grew 5% year-on-year
  • First workshop opened in 1983
2 min read

Maruti Suzuki expands service network to 5,926 touchpoints

Maruti Suzuki adds 502 service points in FY26, its highest-ever annual expansion, aiming for 8,000 touchpoints by FY31 for wider customer reach.

"a Maruti Suzuki service touchpoint is always within reach - Hisashi Takeuchi"

New Delhi, April 3

India's largest automobile firm, Maruti Suzuki, on Friday said that it added 502 new service touchpoints in the financial year ended March 2026, in the highest single-year network expansion in the automaker's history, bringing its total after-sales service footprint to 5,926 touchpoints spread across 3,000 cities and towns nationwide.

The newly added locations span a range of formats, including ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSPs), and Service-on-Wheels, reflecting the company's push to serve customers across metros, small towns, and remote up-country markets alike.

"Whether customers want to visit a workshop, opt for doorstep service, get their vehicle serviced at locations they frequently visit or require service support during a road trip, a Maruti Suzuki service touchpoint is always within reach," Maruti Suzuki India MD & CEO, Hisashi Takeuchi, said.

Takeuchi added that the company intends to expand the network to approximately 8,000 touchpoints by FY2030-31.

The scale of the current expansion stands in sharp contrast to the company's earlier pace of growth.

The company inaugurated its first service workshop in 1983 and took roughly 14 years to reach 1,000 touchpoints by 1997.

Moreover, the auto firm has recorded 5 per cent year-on-year growth in its March retail sales, while full-year FY26 volumes climbed about 3 per cent over the previous fiscal.

During the month, it sold a total of 2,25,251 units -- up from 1,92,984 units in the same month the previous year. Its domestic passenger vehicle sales stood at 1,69,428 units, while exports surged to 47,040 units, and sales to other OEMs reached 8,783 units.

Shares of Maruti Suzuki on Thursday ended at Rs 12,632, an increase of 1 per cent, on the BSE.

- IANS

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Reader Comments

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Priya S
Great to see the growth, but I hope this rapid expansion doesn't compromise on service quality. Sometimes my local ARENA workshop seems understaffed and rushes through jobs. Quantity is good, but quality of service and trained technicians is what will really retain customers in the long run.
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Aman W
Service-on-Wheels is a brilliant concept for India! Last month, my WagonR needed a minor fix and the van came to my office parking lot. Saved me a half-day leave. This is the kind of customer-centric thinking we need. Hope they keep the pricing transparent for these mobile services too.
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Sarah B
The numbers are impressive – from 1 to 1,000 in 14 years, and now adding 500+ in just one year! It shows how much the Indian car market has exploded. My family has owned Marutis for two generations now. Reliability and service access are the main reasons.
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Karthik V
Planning for 8,000 touchpoints by 2030 is ambitious. This will create so many local jobs for mechanics, advisors, and support staff across small towns. It's not just car service, it's rural employment generation. Good for the economy.
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Michael C
The export numbers jumping to 47,040 units is the real story here. Maruti is becoming a global manufacturing hub for Suzuki. Strong domestic service network supports strong domestic sales, which fuels export capacity. Smart long-term strategy.

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