Keralam General Education Minister conducts surprise inspection at Pareeksha Bhavan
Thiruvananthapuram, August 13
General Education Minister N Samsudheen on Thursday conducted a surprise inspection at Pareeksha Bhavan in Thiruvananthapuram following several complaints about delays in correcting and issuing duplicate SSLC certificates.
The minister directly heard the grievances of applicants who had come to Pareeksha Bhavan and directed officials to take immediate action.
During the inspection, the minister found that applicants were facing delays of two to three months in obtaining corrected and duplicate SSLC certificates. He instructed officials to take urgent steps to eliminate the delay.
Pareeksha Bhavan officials informed the minister that the delay was largely caused by the existing procedure of sending certificates to schools for corrections and receiving them back. The minister directed officials to introduce necessary changes to eliminate this process and speed up service delivery.
The minister said 60 laptops would be urgently provided to Pareeksha Bhavan for the purpose.
He directed that certificates must be issued within 15 days of receiving applications.
The minister also personally found substance in complaints that calls to the Pareeksha Bhavan reception were not being answered. He instructed the Pareeksha Bhavan Secretary to ensure mobile phone facilities for the reception and superintendents so that applicants can receive timely information.
He further directed that additional staff be deployed at counters to reduce waiting and long queues for applicants.
Pareeksha Bhavan Joint Commissioner monitored the implementation and submitted a report, the minister directed. He also instructed the Director of General Education to prepare strict guidelines to address the issues.
— ANI
Reader Comments
Surprise inspections are the way to go! These government offices have been too comfortable with their lethargy. The 60 laptops and direct mobile facilities for reception are practical steps. But I hope they also address the root cause - the staff shortage and outdated procedures. Let's see if this translates to real change on the ground.
As a parent who had to make multiple trips to Pareeksha Bhavan for my daughter's certificate correction, I can say the queues were terrible. Additional staff at counters is much needed. But the real test will be whether they maintain this urgency after the minister's visit. Kerala's education department needs systematic reforms, not just one-off inspections.
Good to see proactive governance! 👏 The minister personally listening to grievances is commendable. But why did it take so long for these issues to be addressed? These complaints have been there for years. Hope the 15-day timeline is enforced strictly with accountability measures. Also, digitizing the entire process would be even better.
Typical Kerala government approach - react after complaints pile up instead of preventing them. The minister should have inspected sooner. But credit where it's due - at least they're acting now. The 60 laptops are good, but what about the infrastructure and training? Let's hope this isn't just election posturing.
The issue of unanswered phone calls at reception is very real - I experienced it myself when trying to check the status of my duplicate certificate. Glad the minister took note of it. The 15-day guarantee is ambitious, but I hope they actually implement it. Kerala's education system deserves better efficiency.
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