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HLL's AMRIT Pharmacy Network Gets ISO 9001 Certification for Quality

HLL Lifecare Limited has achieved ISO 9001:2015 certification for its nationwide retail pharmacy and optical operations, covering 239 centers. This milestone coincides with the 10th anniversary of its flagship AMRIT program, which has served over 72 million patients and provided significant cost savings. The certification aims to standardize quality, enhance transparency, and build patient trust across the government-backed network. The anniversary event was inaugurated by Union Health Minister J. P. Nadda, who also launched new initiatives including additional outlets and a 24x7 call center.

Key Points: HLL's AMRIT Pharmacies Earn ISO 9001:2015 Certification

  • ISO 9001:2015 certification for 239 centers
  • Part of AMRIT initiative's 10th anniversary
  • Served over 72.96 million patients
  • Launched by Union Health Minister J. P. Nadda
2 min read

Kerala: HLL secures ISO certification for affordable healthcare network

HLL Lifecare secures ISO 9001:2015 for its 239 AMRIT pharmacy & optical centers, enhancing affordable healthcare quality and patient trust.

"The ISO certification is seen as a critical enabler in HLL's next phase of growth. - Official Statement"

New Delhi/Thiruvananthapuram, March 30 Thiruvananthapuram-headquartered HLL Lifecare Limited has secured ISO 9001

2015 certification for its nationwide retail pharmacy operations, marking a significant step in standardising quality across its expanding public healthcare footprint.

The certification covers 239 centres across India, including AMRIT Pharmacies, AMRIT Opticals, HLL Pharmacy & Surgicals, and HLL Opticals.

The move is expected to enhance operational consistency, transparency, and patient trust in one of the country's largest government-backed networks of affordable medicines.

The milestone comes in a landmark year for the Mini Ratna public sector enterprise under the Ministry of Health and Family Welfare, as it celebrates its Diamond Jubilee alongside a decade of its flagship AMRIT (Affordable Medicines and Reliable Implants for Treatment) initiative.

Launched in 2015 at the All India Institute of Medical Sciences, New Delhi, the AMRIT programme has scaled rapidly into a pan-India network spanning 24 States and five Union Territories. The initiative has served over 72.96 million patients so far, underscoring its role in bridging affordability gaps in healthcare delivery.

According to official data, medicines worth Rs 18,817.42 crore (at maximum retail price) have been dispensed through the network, resulting in estimated savings of Rs 9,235.78 crore for patients.

By offering more than 6,500 medicines, implants, and consumables at discounts of up to 50 per cent, AMRIT has significantly reduced out-of-pocket expenditure, particularly for patients accessing treatment at major government hospitals.

The 10th anniversary of AMRIT, commemorated in New Delhi, was inaugurated by Union Health Minister J. P. Nadda. The event also marked the launch of new initiatives, including 10 additional AMRIT outlets, upgraded IT-enabled services (Ecogreen Version 2.0), and a 24x7 national call centre to improve accessibility and service delivery.

The ISO certification is seen as a critical enabler in HLL's next phase of growth, aligning its retail operations with global quality benchmarks while reinforcing its core mandate of affordable access to healthcare.

With over six decades of experience, HLL continues to evolve as a diversified healthcare enterprise, leveraging scale, technology, and policy support to expand its reach and impact across India's public health ecosystem.

- IANS

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Reader Comments

R
Rohit P
Great step for standardization. But the real test is on the ground. I hope this certification translates to shorter queues, better stock availability, and polite staff at every centre. The 24x7 call centre is a welcome addition.
A
Arjun K
Saving over 9000 crore for patients? That's an incredible number. Shows how much private pharmacies were overcharging. Need AMRIT outlets in every district town. This is what "Sabka Saath, Sabka Vikas" should look like in healthcare.
S
Sarah B
As someone who has used both private and government healthcare in India, the affordability gap is shocking. Initiatives like AMRIT are crucial. ISO certification adds a layer of trust. Hope they expand the optical services too—glasses are so expensive!
V
Vikram M
While this is a positive development, I have a respectful criticism. The article mentions 239 centres. For a country of our size, that's still a very thin network. The focus should be on aggressive expansion, especially in rural and Tier-3 cities, not just certifications.
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Meera T
Proud to see a Kerala-headquartered PSU leading the way in affordable healthcare! 🎉 The Diamond Jubilee and this certification are a double achievement. HLL has come a long way. Hope they maintain the quality as they scale up.

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