NewKerala.com

Haryana CM Reviews 'Samadhan Shivirs', Directs Officials on Grievance Redressal

Haryana Chief Minister Nayab Singh Saini conducted a detailed review of the 'Samadhan Shivirs' grievance redressal camps being held across the state. He directly heard complaints from citizens and instructed officials to ensure their prompt and effective resolution. The CM took serious note of absent officials in some districts and mandated the personal presence of Deputy Commissioners and SDMs at these camps. He reiterated the government's goal of time-bound and transparent grievance resolution, warning that negligence would not be tolerated.

Key Points: Haryana CM Saini Reviews Samadhan Shivirs, Demands Prompt Action

  • CM reviews Samadhan Shivirs via video conference
  • Directs officials for prompt complaint resolution
  • 1.5 lakh complaints received since June 2024
  • 78% of grievances successfully resolved so far
2 min read

Haryana CM Saini reviews functioning of 'Samadhan Shivirs', directs officials to ensure prompt action

Haryana CM Nayab Singh Saini reviews Samadhan Shivirs, directs officials for prompt grievance resolution. 1.5 lakh complaints received, 78% resolved.

"any negligence in this regard will not be tolerated - Chief Minister Nayab Singh Saini"

New Delhi, April 9

Haryana Chief Minister Nayab Singh Saini on Thursday conducted a detailed review of the progress of Samadhan Shivirs being organised across the state in a high-level meeting via video conferencing.

During the meeting, he directly heard complaints from citizens of various districts and instructed concerned officials to ensure their prompt and effective resolution. Samadhan Shivirs are organised every Monday and Thursday in the offices of Deputy Commissioners and Sub-Divisional Officers across all districts of the state. In these camps, citizens present their grievances. Complaints that can be resolved on the spot are addressed immediately, while the remaining cases are ensured to be resolved within 7 to 15 days, a release said. It is noteworthy that since the launch of this campaign on June 10, 2024, around 1.5 lakh complaints have been received across the state, out of which approximately 78 per cent have been successfully resolved. In today's meeting, the Chief Minister established direct communication with citizens from various districts, understood their issues, and directed officials to prioritise and resolve pending cases at the earliest. He also reviewed pending cases from the years 2024, 2025, and 2026, issuing clear instructions to ensure their timely disposal. During the meeting, the Chief Minister took serious note of the absence of officials in some districts. Taking the absence of concerned officers in the Mahendragarh district and the SDM office in Badshahpur seriously, he directed all Deputy Commissioners and SDMs to be personally present in Samadhan Shivirs and listen to citizens' grievances. The Chief Minister stated that a weekly review meeting of Samadhan Shivirs is held every Friday, which should be chaired by the respective Deputy Commissioner. Strict instructions were also issued to officers who have been regularly absent from these review meetings. He emphasised that officers must personally chair the meetings and monitor the resolution of pending complaints. The Chief Minister reiterated that the state government's goal is to ensure time-bound, transparent, and effective resolution of citizens' grievances, and any negligence in this regard will not be tolerated.

- ANI

Share this article:

Reader Comments

P
Priyanka N
Finally, some action against absent officials! It's high time. In my district, the 'Samadhan Shivir' often feels like a formality because the right officers are never there. The CM's strict instructions are welcome, but implementation is key. Let's see if things change on the ground.
S
Suresh O
My uncle had a land record issue pending for 2 years. He went to the Shivir in Panchkula last month and it was sorted in 10 days. He was so relieved. This is how governance should work - for the common man. Kudos to the team.
A
Aman W
While the intent is good, I have a respectful criticism. 1.5 lakh complaints since June? That's a huge number, which also shows how broken the regular system is. The goal should be to fix the root cause so that these Shivirs aren't needed in the first place.
M
Michael C
Interesting model. The direct video conferencing with citizens is a smart use of tech for governance. The 7-15 day resolution promise is ambitious. Would be great to see a public dashboard tracking these complaints for full transparency.
N
Nisha Z
Hope this puts pressure on the babus to actually do their job. Too often, files just move from one desk to another for months. Time-bound resolution with the CM monitoring weekly? This could be a game-changer if it's sustained and not just a PR exercise.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

Leave a Comment

Minimum 50 characters 0/50