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Gujarat's e-Nagar Portal Hits Rs 1,031 Cr Revenue with 18 Lakh Transactions

Gujarat's e-Nagar portal has recorded over 18 lakh transactions in the 2025-26 fiscal year, generating revenue surpassing Rs 1,031 crore. The platform consolidates numerous municipal services like tax payments, license applications, and complaint registrations into a single digital interface. Enhanced with an AI chatbot and support for 23 languages via Bhashini integration, it aims to improve accessibility and transparency for urban citizens. The initiative is highlighted as a key component of the state's and central government's push for digital transformation and citizen-centric governance.

Key Points: Gujarat e-Nagar Portal Revenue Tops Rs 1,031 Crore

  • 18 lakh transactions in 2025-26
  • Revenue exceeded Rs 1,031 crore
  • Part of Digital India mission
  • AI chatbot & 23 language support
  • Over 1.24 crore total transactions
2 min read

Gujarat's e‑Nagar portal logs 18 lakh transactions in 2025-26, revenue tops Rs 1,031 crore

Gujarat's e-Nagar portal logs 18 lakh transactions, generating over Rs 1,031 crore in 2025-26, boosting digital governance and citizen services.

"to make every citizen's life easier through the effective use of technology - Prime Minister Narendra Modi"

Gandhinagar, March 23

The e-Nagar portal recorded more than 18 lakh transactions in 2025-26, generating revenue of Rs 1,031 crore, reflecting the expanding use of a unified digital platform for urban civic services in Gujarat, a government statement said on Monday.

Officials said the portal, developed under the Gujarat Urban Development Mission, has facilitated over 1.24 crore transactions, with cumulative revenue exceeding Rs 6,076 crore, indicating sustained adoption by citizens across urban areas.

Officials noted that the initiative is part of the broader digital governance push under Prime Minister Narendra Modi, who launched the Digital India mission "to make every citizen's life easier through the effective use of technology".

"In Gujarat, under Chief Minister Bhupendra Patel, digital transformation and citizen-centric governance are reaching new heights," they added.

According to the government, the e-Nagar portal brings multiple municipal services onto a single platform, allowing citizens to access services such as complaint registration, applications for shop licences, marriage registration, building permissions, and payments of professional tax, property tax and estate rent.

It also enables hall bookings and the management of water and drainage connections, all of which can be completed online from home.

The portal provides 24x7 access and supports multiple payment options, including cards, UPI and net banking. Users can track their applications in real time and download certificates and receipts directly from the system.

Highlighting technological features, officials said, "an AI chatbot facility has been added to help users easily access information," while integration with 'Bhashini' has made the platform available in 23 languages, improving accessibility for users from diverse linguistic backgrounds.

Officials said the system has reduced paperwork, eliminated the need to stand in long queues at municipal offices, and made service delivery faster and more transparent.

"Citizens can now pay fees, taxes and other charges from anywhere, complete registrations and obtain certificates online," the government noted, adding that the initiative has strengthened interaction between citizens and the administration.

Data shared by the government showed that in 2024-25, the portal recorded 26 lakh transactions and generated revenue of Rs 1,522 crore.

The government said the e-Nagar project represents an integrated digital system through which "all services are made available to citizens at a single place".

- IANS

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Reader Comments

P
Priya S
Over 1.24 crore transactions! That's a huge number. The multi-language support, especially with Bhashini, is a game-changer for my parents who are more comfortable in Gujarati. More states should adopt such integrated platforms.
R
Rohit P
While the numbers are impressive, I hope the backend infrastructure and grievance redressal are equally robust. Sometimes these portals work great for payments but get stuck for complex applications like building permissions. The focus should remain on solving problems, not just collecting revenue.
S
Sarah B
As an expat following Gujarat's development, this is remarkable. Consolidating so many services—from marriage registration to professional tax—on one portal shows serious commitment to e-governance. The AI chatbot is a nice touch for user support.
V
Vikram M
Transparency is the biggest win here. Being able to track an application in real-time cuts down so much corruption and "agent culture" that used to plague municipal offices. More power to the citizens!
K
Kavya N
Used it to book a community hall for a function last month. The process was surprisingly easy and I got the confirmation within a day. This is a huge relief compared to the old, tedious process. Hope they keep improving the user interface.

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