NewKerala.com

Gujarat CM Bhupendra Patel Reviews 110+ Grievances, Orders Time-Bound Resolution

Gujarat Chief Minister Bhupendra Patel reviewed over 110 grievances during the monthly State Swagat online public grievance redressal hearing. He emphasized that administrative responsibility must continue until each grievance is fully resolved, not end with file transfers. The CM directed compensation for a farmer's land acquisition issue in Bharuch within 10 days and ordered strict action in financial fraud cases. He also instructed officials to ensure technical shortcomings do not delay public services.

Key Points: Gujarat CM Reviews Over 100 Grievances, Orders Quick Action

  • CM reviews over 110 grievances during Swagat programme
  • Directs time-bound resolution with accountability
  • Orders compensation for Karjan reservoir land acquisition within 10 days
  • Instructs strict action against financial fraud cases
2 min read

Gujarat CM reviews over 100 grievances, instructs officials to ensure time-bound resolution​

Gujarat CM Bhupendra Patel reviews over 110 grievances during Swagat programme, instructs officials for time-bound resolution and accountability.

"Shifting files between tables does not constitute resolution of responsibility - Gujarat CM Bhupendra Patel"

Gandhinagar, April 30

Gujarat Chief Minister Bhupendra Patel on Thursday issued instructions to district administrations during the 'Swagat' programme to ensure the timely, judicial, and impartial resolution of citizens' grievances.​

During the monthly State Swagat online public grievance redressal hearing, more than 110 complainants from across the state appeared before the Chief Minister.​

Officials stated that a total of 1,335 representations were taken up across district-level Swagat hearings, with instructions issued for necessary action and follow-up.​

While hearing cases, the Chief Minister emphasised that administrative responsibility must continue until each grievance is resolved, not end with the transfer of a file between departments.​

He said that accountability must be maintained at every stage until a citizen's issue is fully resolved.​

He also directed district administrations to ensure that citizens are not inconvenienced due to a lack of coordination between departments.​

Referring to issues arising from online governance systems, he instructed officials to ensure that technical or procedural shortcomings do not result in delays or hardship to the public.​

In one case from Panchmahal district, an application submitted through the iORA portal for permission to sell agricultural land was repeatedly transferred between departments without resolution.​

Taking serious note of the delay, the Chief Minister directed the district collector to ensure that such procedural movement does not result in pendency and that applicants are not subjected to unnecessary hardship due to system inefficiencies.​

In Bharuch district's Jhagadia taluka, a farmer raised the issue of non-payment of compensation for land acquired under the Karjan reservoir project, despite approval of the award.​

The Chief Minister directed that compensation be paid within 10 days and ordered that responsibility be fixed on officials responsible for the delay.​

In another direction, the Chief Minister instructed the police department to take strict action against individuals involved in financial fraud cases in which citizens were allegedly deceived with fake documents.​

He said such offences require firm enforcement action to prevent recurrence. In Mehsana district, farmers submitted collective representations regarding discrepancies in land records following resurvey and changes in the recorded land area.​

The Chief Minister directed district officials to complete verification and ensure the timely correction of land records after measurement.​

"Shifting files between tables does not constitute resolution of responsibility, and officials must ensure final disposal of grievances with clear accountability until closure," he said.​

- IANS

Share this article:

Reader Comments

S
Sarah B
This is impressive leadership. As someone working in governance consultancy, I can say that "time-bound resolution" is often just a slogan. But if CM is personally reviewing 110+ cases monthly? That's real oversight. Hope other states take note of this Swagat model.
P
Pooja D
The farmer compensation case from Bharuch is heartbreaking. Land acquired for a dam and no payment for years? That is not just negligence, it's injustice. 10-day deadline is good, but what about the mental trauma and lost income? Need systemic change, not just case-by-case fixes.
J
James A
I appreciate the intent, but 1,335 representations nationwide? In a state of 7 crore people? That's a drop in the ocean. The real question is whether lower-level bureaucracy will change their attitude. My cousin in Surat had to bribe a clerk just to get his caste certificate corrected. CM's directives mean little on ground.
N
Nisha Z
Shifting files between tables = classic government style! 🤣 But seriously, CM sahab's comment should be printed and hung in every government office. The Mehsana land record issue is a huge problem in rural Gujarat — farmers can't even get loans if records are wrong. Hope this actually leads to faster corrections.
M
Michael C
Good to see a state government taking grievance redressal seriously. The emphasis on "ensuring technical issues don't delay resolution" is key — we need better IT infrastructure in taluka offices. But let's be honest: until there's an independent complaints body that can penalize officers, this will remain a top-down exercise.

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

Leave a Comment

Minimum 50 characters 0/50