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IndiGo Board Vows Action After DGCA Slaps Rs 22.2 Crore Fine for Disruptions

The board of InterGlobe Aviation has committed to fully addressing the findings from a DGCA order related to major operational disruptions in December 2025. The aviation regulator imposed a hefty penalty of Rs 22.20 crore on IndiGo following widespread cancellations and delays. An inquiry committee identified causes including excessive operational optimisation and deficiencies in software and management oversight. An internal review is now underway to strengthen the airline's processes.

Key Points: IndiGo Commits to DGCA Order Measures After Rs 22.2 Crore Penalty

  • DGCA imposes Rs 22.2 crore penalty
  • Disruptions affected over 3 lakh passengers
  • Causes: excessive optimisation, software flaws
  • IndiGo board pledges timely corrective measures
  • Internal review of processes underway
2 min read

Committed to taking full cognisance of DGCA orders, will take appropriate measures: IndiGo

IndiGo's board pledges action following a Rs 22.2 crore DGCA penalty for major December 2025 flight disruptions affecting over 3 lakh passengers.

"We... are committed to taking full cognizance of the orders and will... take appropriate measures - IndiGo Board"

New Delhi, January 17

The Chairman and Members of the Board of Directors of InterGlobe Aviation Limited on Saturday said that they are committed to taking full cognisance of the findings of the DGCA orders in relation to IndiGo's operational disruptions in December last year and "will take appropriate measures".

"We would like to take this opportunity to inform all of our stakeholders, particularly our valued customers, that the Board and the Management of IndiGo are committed to taking full cognizance of the orders and will, in a thoughtful and timely manner, take appropriate measures," Chairman and Members of the Board of Directors of InterGlobe Aviation Limited said in a message.

Additionally, an in-depth review of the robustness and resilience of the internal processes at IndiGo has been underway since the disruption to ensure that the airline emerges stronger out of these events in its otherwise pristine record of 19+ years of operations, it said.

The Directorate General of Civil Aviation (DGCA) has imposed penalties amounting to Rs 22.20 crore on IndiGo Airlines following widespread flight disruptions in early December 2025 that affected more than three lakh passengers across the country.

The action follows a comprehensive inquiry ordered by the Ministry of Civil Aviation (MoCA) after IndiGo cancelled 2,507 flights and delayed 1,852 others between December 3 and 5, 2025.

A four-member committee constituted by the DGCA examined the airline's operational planning, crew rostering, management oversight and software systems.

According to the committee's findings, the primary causes of the disruption were excessive operational optimisation, inadequate regulatory preparedness, deficiencies in system software support, and shortcomings in management structure and operational control.

The inquiry noted that IndiGo failed to maintain adequate operational buffers and did not effectively implement revised Flight Duty Time Limitation (FDTL) provisions, leading to large-scale cancellations and delays.

- ANI

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Reader Comments

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Rohit P
"Excessive operational optimisation" is just a fancy term for cutting corners to save money. IndiGo became too greedy, trying to squeeze every last rupee from their schedule without any buffer. This is what happens. Hope other airlines learn from this. DGCA did the right thing. đź‘Ť
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Aman W
While the fine is substantial, let's be honest, for a company their size, it's a cost of doing business. The real test is if their internal processes actually improve. Their on-time performance has been slipping for a while now. "Pristine record" they mention is starting to look a bit faded.
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Sarah B
As a frequent flyer, this is concerning. The issue seems to be deep-rooted—management structure, software, crew rostering. A quick PR statement isn't enough. We need to see a transparent action plan with timelines. The aviation sector is booming in India, but reliability must keep pace.
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Karthik V
Good step by DGCA. Passenger rights need to be enforced strongly. But let's also appreciate that IndiGo has generally been a reliable carrier for 19 years. Every company can have a systemic failure. The key is how they bounce back. I'm willing to give them a chance if they fix things properly.
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Nisha Z
The statement sounds very corporate and careful. "Taking full cognisance" – just say you accept the findings and are sorry! My family's travel plans were ruined. Actions speak louder than words. Show us the improvements, don't just tell us about a "review." 🤞

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