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AI Wave to Reshape Every Knowledge Job, Says Automation Anywhere CEO

Mihir Shukla, CEO of Automation Anywhere, states that AI is triggering a seismic change in work, particularly for knowledge workers, at a pace far exceeding the industrial revolution. He reveals the company's operations in India have quadrupled over two years, fueled by AI talent hiring and large deployments. Shukla cautions that many AI pilots fail because companies rush adoption without proper governance and focus on outcomes. He cites examples like a major bank automating over 200 processes, including a compliance chatbot for employees.

Key Points: AI Reshaping Work Faster Than Industrial Age: Mihir Shukla

  • AI reshaping work for knowledge workers
  • AI adoption requires governance, not just tech
  • Automation Anywhere's India business quadrupled
  • Company backs "Made in India, for World" vision
  • AI pilots fail without proper orchestration
2 min read

AI wave will reshape nearly every knowledge job: Automation Anywhere's Mihir Shukla

Automation Anywhere CEO Mihir Shukla warns AI will redefine nearly every knowledge job, with India business quadrupling in two years.

"Unlike the industrial age that evolved over decades, the AI transformation is happening simultaneously. - Mihir Shukla"

New Delhi, Feb 17

Artificial intelligence is set to redefine what work means across almost every role, especially for knowledge workers, and the shift is happening much faster than the industrial age, Mihir Shukla, Co-Founder, CEO and Chairman of US-based Automation Anywhere said on Tuesday.

In an interview with IANS, Shukla said AI will reshape what work means across nearly every function, particularly for knowledge workers.

"Unlike the industrial age that evolved over decades, the AI transformation is happening simultaneously across countries and industries," he said.

Calling the ongoing AI wave a 'seismic change', Shukla said that AI is comparable to the Industrial Age, which redefined the very nature of work.

"Many companies are already seeing real benefits from adopting AI-driven automation," he told IANS.

"Enterprises using Automation Anywhere's agentic process automation platform and predefined agentic solutions are witnessing immediate gains in efficiency and decision-making," he added.

On India, Shukla said the company's operations have grown significantly over the past two years.

He revealed that the firm's business in India has quadrupled during this period, supported by expanded AI talent hiring and large-scale deployments.

He added that the company strongly backs the "Made in India, Made for the World" vision by executing projects locally and then scaling innovations to global markets.

However, Shukla cautioned that several AI pilots are failing because companies rush into adoption without proper orchestration and governance.

"Organisations often focus too much on the technology itself instead of the outcomes they want to achieve. Successful enterprises prioritise strong governance frameworks and integrate AI carefully into their existing workflows," Shukla told IANS.

Sharing examples, he said one large bank has automated more than 200 processes using AI.

In one case, every employee has access to a chatbot that checks whether a particular action complies with RBI regulations.

"This helps employees take faster decisions while reducing risks and improving efficiency," he explained.

Talking about the company's offerings, Shukla said Automation Anywhere provides an agentic process automation platform that enables end-to-end automation of business-critical processes.

The company also offers ready-to-deploy agentic solutions for sectors such as IT service management, finance, healthcare and banking.

- IANS

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Reader Comments

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Rohit P
"Made in India, Made for the World" – love to see Indian talent driving this global AI wave! 🚀 The fact that their business here quadrupled shows the potential. Hope this leads to more high-value jobs and innovation hubs in our cities, not just job losses.
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Aman W
Shukla's caution about failed AI pilots is the most important point. Many Indian companies are jumping on the bandwagon without a clear strategy. It's not a magic wand. Proper integration and governance are key, otherwise it's just a costly experiment.
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Sarah B
Working in IT service management, the promise of end-to-end automation is huge. The pressure to deliver faster is immense. If AI can handle routine tasks, it frees us up for complex problem-solving. But the transition needs to be managed humanely.
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Karthik V
The comparison to the Industrial Age is apt. We need a national focus on upskilling. What about the millions in BPOs, data entry, and basic analysis? Colleges must overhaul curricula immediately. It's a seismic shift, and we can't afford to be left behind.
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Nisha Z
Efficiency gains are good, but I hope companies also focus on employee well-being during this shift. Simply automating 200 processes without supporting the teams through the change can cause burnout and anxiety. The human element is crucial.

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