BOCA RATON, Fla: Numonix RECITE, the industry's most versatile interaction recording solution, is now available for Mitel's 400 Series IP phones (for MiVoice Connect), which feature SIP signal packet encryption.
Numonix has developed a proprietary algorithm using available TAPI and network information to correctly target these encrypted telephones. The algorithm also supports extension mobility. When users work remotely via soft phone and log in to their personal extension, sit in the office or on the road, RECITE can capture all MiVoice Connect calls no matter which device.
The Numonix RECITE recording solution can successfully record a majority of Mitel phone systems. Specifically, RECITE supports the following MiVoice Connect integrations
TAPI & passive Tap / Port Mirroring of SIPS
TAPI & passive Tap / Port Mirroring of MGCP
TAPI WAV — Active Recording
CDR & IP Trunk Utilizing CDR events