He asked the officers to interact with people on a regular basis and to be receptive to their problems. Naidu also urged them to spend a lion's share of their time in the field as real education comes from there.
He asked the officers to take the lead in translating "Swarajya" to "Surajya" by providing corruption-free, citizen-centric and business-friendly governance and to ensure that fruits of development reach all citizens to cause a perceptible improvement in their quality of life.
The Vice President also advised bureaucrats to ensure that legislative intent was translated into effective implementation and also to make full use of information technology to reach out to the intended beneficiaries.
He asked the officers to adopt a more empathetic, responsive and inclusive approach and urged them to take the effort to understand the problems faced by the common man and also to make transparency and accountability their guiding principles