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58 Percent of Consumers Use Voice Search to Find Local Small Businesses

WASHINGTON: More than half (58pc ) of consumers used voice search to find local business information last year, according to new data gathered by SCORE, mentors to America's small businesses.

Nearly half (46%) of voice search users searched for a local business daily, while a further 28% searched about once a week.

Millennials are more likely to use voice search to find information on local businesses than older consumers


76% of consumers ages 18 to 34 had used voice search to find information for a local business in the last 12 months; 15% had not used voice search, but said they would consider using it in the future; and, 9% had not used voice search.
64% of consumers ages 35 to 54 had used voice search to find information for a local business in the last 12 months; 24% had not used voice search, but said they would consider using it in the future; and, 12% had not used voice search.
37% of consumers ages 54 and older had used voice search to find information for a local business in the last 12 months; 33% had not used voice search, but said they would consider using it in the future; and, 30% had not used voice search.

Consumers are most likely to voice search for food-related businesses, with the top industries being

Restaurants/cafes (51% of consumers)
Grocery stores (41%)
Food delivery (35%)
Clothing stores (32%)
Hotels/bed and breakfasts (30%)

Consumers use voice search to make reservations, check prices and inventory, and make purchases

54% make a restaurant reservation.
46% determine prices of a local business's products/services.
40% ask which products a business has in stock.
32% buy directly from a business.
27% visit a local business' website after making a voice search.

Top ways to optimize a business website for voice search include

Using natural language and multiple-word keywords.
Adding questions and answers on the business's website.
Making sure the business's location, hours and phone number are correct and visible on its website and search engine directories.

Right now, more than half of consumers - and three quarters of millennials - are using voice search to connect with local businesses, and the number is steadily growing, said Bridget Weston Pollack, Vice President of Marketing and Strategy at SCORE. Given this strong consumer demand, we would recommend that businesses consider incorporating voice search into their marketing plans, or risk missing out on customers. We have free resources at score.org that can help, as well as experienced mentors ready to discuss this and other marketing trends.

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58 Percent of Consumers Use Voice Search to Find Local Small Businesses


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