Key Points

India's Tele-MANAS helpline has received over 23.8 lakh calls since its 2022 launch. The service operates 24/7 across 53 centers in 36 states, offering support in 20 languages. The government has upgraded 1.77 lakh health centers to include mental health services. Video consultations have been introduced alongside the existing audio helpline.

Key Points: Tele-MANAS Mental Health Helpline Handles 23.8 Lakh Calls Since 2022

  • Tele-MANAS provides 24/7 mental health support in 20 languages
  • 53 helpline cells operational across 36 states
  • Video consultation added to existing audio services
  • Over 1.77 lakh health centers upgraded for mental healthcare
2 min read

Tele-MANAS mental health helpline handles over 23.8 lakh calls since 2022: Prataprao Jadhav 

India's Tele-MANAS mental health helpline has addressed over 23.8 lakh calls since its 2022 launch, offering 24/7 support in 20 languages.

"More than 23,82,000 calls have been handled on the helpline number – Prataprao Jadhav"

New Delhi, July 25

The Tele MANAS toll-free number, launched as part of the national tele-mental health programme in India, has received more than 23,82,000 calls since its launch in 2022 till mid-March 2025, the Parliament was informed on Friday.

Minister of State for Health and Family Welfare Prataprao Jadhav, in a written reply in the Rajya Sabha, said that 53 Tele MANAS cells have been set up in 36 states. It provides 24/7 mental health services in up to 20 languages.

"More than 23,82,000 calls have been handled on the helpline number," he said.

The toll-free number (14416) was launched in 2022 on the occasion of World Mental Health Day on October 10 to counter the rising mental health issues in the country.

Tele-MANAS is a mobile application that provides a comprehensive platform to provide support for mental health issues, ranging from well-being to mental disorders.

"The Government has also launched the video consultation facility under Tele-MANAS, as another upgrade to the already existing audio calling facility," Jadhav said.

To strengthen mental health services, the government has implemented the National Mental Health Programme (NMHP), which includes the District Mental Health Programme (DMHP) -- sanctioned for implementation in 767 districts.

The government is also taking steps to strengthen mental healthcare services at the primary healthcare level.

“The government has upgraded more than 1.77 lakh Sub Health Centres (SHCs) and Primary Health Centres (PHCs) to Ayushman Arogya Mandirs. Mental health services have been added in the packages of services under Comprehensive Primary Health Care provided at these Ayushman Arogya Mandirs,” Jadhav said.

There are 47 government-run mental hospitals in the country, including 3 Central Mental Health Institutions, viz. National Institute of Mental Health and Neuro Sciences, Bengaluru, Lokopriya Gopinath Bordoloi Regional Institute of Mental Health, Tezpur, Assam, and Central Institute of Psychiatry, Ranchi. Mental Health Services are also provisioned in all AIIMS, the Minister said.

- IANS

Share this article:

Reader Comments

R
Rohit P
While the numbers look impressive, I wonder about the quality of counseling. Are the counselors properly trained? My cousin called once and said the advice was very generic. Government should focus on quality along with quantity.
A
Arjun K
Great initiative! But most Indians still don't talk about mental health openly. We need more awareness campaigns in schools and colleges. Maybe Bollywood celebrities can help normalize seeking help 🤔
S
Sarah B
As someone who's lived in India and abroad, I can say this is a much-needed service. The video consultation upgrade is excellent - sometimes you need to see a professional's face to feel comfortable. Hope they expand to more regional languages soon!
V
Vikram M
Good to see mental health getting attention finally! But what about rural areas? Most services are still urban-centric. The 1.77 lakh upgraded centers are a good start but need proper implementation at ground level.
K
Kavya N
Used this service during a tough phase last year. The counselor was patient and helpful. More Indians should know it's okay to ask for help. Mental health is as important as physical health! ❤️
M
Michael C
Impressive scale of operations! India is showing how digital solutions can democratize healthcare access. The multi-language support is particularly noteworthy

We welcome thoughtful discussions from our readers. Please keep comments respectful and on-topic.

Leave a Comment

Minimum 50 characters 0/50