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Key Points

Sardar Vallabhbhai Patel International Airport has achieved a remarkable milestone by securing ACI Level-4 customer experience accreditation. This recognition places the airport among a select global group, demonstrating exceptional commitment to passenger service. The achievement stems from extensive technological innovations, digital transformations, and strategic infrastructure improvements. By focusing on passenger-centric approaches, SVPI Airport has set a new benchmark in India's aviation sector.

Key Points: SVPI Airport Wins Global ACI Level-4 Customer Experience Award

  • Adani-operated airport reaches top global customer experience standard
  • Implemented cutting-edge digital and technological innovations
  • Deployed 24 smart cleaning robots and AI surveillance systems
  • Enhanced passenger experience through multiple strategic initiatives
2 min read

SVPI Airport bag prestigious ACI Level-4 accreditation for customer experience

Ahmedabad's Sardar Vallabhbhai Patel International Airport achieves prestigious ACI Level-4 accreditation, highlighting innovation and passenger service excellence.

"This Level 4 accreditation is a testament to SVPI Airport's commitment to putting passengers at the heart of every decision - SVPI Airport Statement"

Ahmedabad, June 6

Ahmedabad's Sardar Vallabhbhai Patel International (SVPI) Airport, operated by Adani Airport Holdings Limited (AAHL), on Friday said it has reached a significant milestone in its journey toward customer service excellence.

The SVPI airport received the prestigious ‘Level 4’ accreditation in Airport Customer Experience by the Airports Council International (ACI), a remarkable upgrade from the Level 3 accreditation received in May last year.

This recognition places the SVPI Airport among a select group of airports globally and third in India, demonstrating an exceptional commitment to enhancing passenger experience across all touchpoints.

"This Level 4 accreditation is a testament to SVPI Airport’s commitment to putting passengers at the heart of every decision and the continuous pursuit of excellence in service delivery. The airport continues to serve as a benchmark in India’s aviation sector, consistently innovating to ensure a world-class travel experience," it noted.

The accreditation evaluates multiple parameters, including airport culture, governance, operational improvement, measurement, customer strategy, and customer understanding.

Over the past year, the SVPI Airport has implemented many initiatives focused on technological innovation, infrastructure development, and enhanced passenger engagement. These efforts have significantly elevated the travel experience and operational efficiency.

Among the key initiatives driving the SVPI airport’s level 4 accreditation are digitalisation of SOPs and introduction of Aviio App, launch of Digi Yatra and Self-Baggage Drop at both terminals - T1 and T2, and a rejection line for baggage belts, increasing baggage handling from 600 to 1,600 bags per hour.

Also, 24 smart cleaning robots have been deployed at T1 and T2 for superior hygiene, and AI-based surveillance cameras are installed for enhanced safety and project monitoring.

Adani One App, which was launched recently, helped unify and enhance the passenger experience and a fast-track immigration–trusted travellers’ programme was introduced.

"Free Wi-Fi kiosks, Flight Information Displays, IPTVs, and curated background music are now operational for a seamless digital experience," said the airport.

Two EV buses were launched for free inter-terminal shuttle service, and infrastructure additions include Hawaii Adda, a new smoking room, a multifaith prayer room, and themed artworks representing Gujarat’s heritage. Parking capacity has also been enhanced.

- IANS

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Reader Comments

R
Rahul P.
Great news for Ahmedabad! 🎉 The SVPI airport has really transformed in recent years. The Digi Yatra and self-baggage drop facilities have made my travel so much smoother. Proud to see our city's airport getting global recognition!
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Priya M.
While the upgrades are impressive, I hope they also focus on basic amenities like clean washrooms and seating areas. Last time I traveled, these were still lacking. Accreditation is good, but ground reality matters more to passengers.
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Amit K.
The EV buses and smart cleaning robots show how India is embracing green tech! 🇮🇳 More airports should follow SVPI's example. Gujarat leading the way as always - from Vibrant Gujarat to world-class airports!
S
Sunita R.
As a frequent flyer, I've noticed the improvements. The Adani One App is particularly useful - no more running between counters! But they should expand the free Wi-Fi time limit. 45 minutes isn't enough for business travelers.
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Vikram J.
The themed artworks showcasing Gujarat's heritage is a brilliant touch! Our culture gets global exposure while passengers get a taste of local art. More Indian airports should celebrate regional diversity like this.
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Neha S.
Hope the improved baggage handling means no more lost luggage horror stories! 😅 On a serious note, this accreditation shows how private management can transform our infrastructure. Public-private partnerships are the way forward for India's development.

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