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Rajasthan Power Boost: 37,251 Homes Get Electricity Ahead of Diwali

Rajasthan's electricity distribution companies have successfully provided power to thousands of homes just before Diwali. They launched a special 20-day campaign that processed over 37,000 domestic connections across the state. To improve service quality, they've introduced a new star rating system through the Bijli Mitra mobile app. This allows consumers to directly rate their experience, creating better accountability and transparency in the system.

Key Points: Rajasthan Issues 37,251 Domestic Electricity Connections in 20 Days

  • Special pre-Diwali campaign cleared pending cases and issued new connections efficiently
  • Jaipur Discom led with 17,373 connections followed by Ajmer's 15,433
  • New 'Star Rating' system via Bijli Mitra app collects consumer feedback
  • Monthly performance reviews will rank engineering offices based on ratings
  • Helpline 181 gathered insights from 75,746 consumers since April
2 min read

Rajasthan: 37,251 domestic electricity connections issued in 20 days

Rajasthan Discoms provide 37,251 new domestic power connections in 20-day campaign, launch star rating system for service feedback ahead of Diwali 2025.

"This achievement highlights the government's proactive approach to ensuring timely access to electricity for every household. - Rajasthan Discom Officials"

Jaipur, Oct 25

In line with the vision of Chief Minister Bhajan Lal Sharma, Rajasthan's Discoms, delivering on the promise of quality, accessible, and consumer-centric electricity services, have made significant strides in improving service delivery and introducing innovations that ensure accountability and transparency.

Ahead of Diwali 2025, the Discoms conducted a special campaign that successfully issued 37,251 domestic electricity connections across the state.

Furthering consumer engagement, Jaipur Discom has launched a 'Star Rating' feedback system to strengthen service quality through direct consumer input.

The campaign focused on clearing pending cases and providing new connections efficiently. The Discoms expedited all necessary processes - including document verification, site inspection, and demand note issuance - while ensuring the timely availability of line materials at storage branches.

As a result, Jaipur Discom issued 17,373 connections, Ajmer Discom issued 15,433 connections, and Jodhpur Discom issued 4,445 connections. This achievement highlights the government's proactive approach to ensuring timely access to electricity for every household.

To enhance accountability and monitor service quality, Jaipur Discom has developed an independent feedback system for consumers receiving new connections.

Once a domestic connection is activated, the consumer receives an SMS link to download the "Bijli Mitra" mobile app.

Upon entering the "K" number, users can rate their experience from 1 to 5 stars via a feedback pop-up. These ratings will be reviewed monthly at the circle and subdivision levels, with Superintending Engineer and Assistant Engineer offices ranked based on performance.

The initiative enables continuous improvement in service delivery and better monitoring of field-level officers and staff, said officials.

In addition to app-based feedback, Jaipur Discom has also been collecting consumer opinions through its helpline 181.

Between April 1 and August 15, 2025, calls were made to 75,746 consumers who recently received connections, gathering valuable insights to refine service procedures and enhance consumer satisfaction.

- IANS

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Reader Comments

R
Rohit P
Star rating system is a good step, but I hope it's implemented properly. Often these feedback systems become just a formality without real accountability. Let's see if it brings actual improvement.
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Arjun K
37,251 connections in 20 days is impressive! This will make a huge difference for families, especially with Diwali coming up. Electricity is a basic need and every household deserves it. Jai Rajasthan! 🇮🇳
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Sarah B
As someone who works in rural development, I can say this is exactly what's needed. Digital feedback systems and helplines show they're serious about service quality. Hope other states follow this model.
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Vikram M
Good to see focus on clearing pending cases. The real test will be maintaining this efficiency beyond special campaigns. Hope this becomes the new normal for government services.
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Kavya N
The Bijli Mitra app is actually quite user-friendly! Used it recently and the feedback process was simple. More such citizen-friendly initiatives please! 👏

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