Festive Travel Success: How Indian Railways Won Passenger Praise Nationwide

Ravi, a passenger travelling during this busy period, shared his satisfaction, "My journey was truly pleasant. The arrangements were excellent, the seats were comfortable, and everything was well-organised."

Similarly, Mukesh Kumar Choubey, travelling from Delhi to Bihar, praised Indian Railways' efforts. "I've been a regular passenger for years, and today's journey was exceptionally smooth. The railway maintenance team deserves praise for upholding cleanliness and ensuring well-maintained onboard facilities," he said.

Another passenger who shared his experience of the cleanliness, safety, and overall upkeep of Jabalpur Railway Station highlighted well-maintained platforms, organised premises, and improved hygiene standards.

A passenger travelling from Bengaluru to Kolkata praised Indian Railways for its clean coaches, courteous staff, and efficient service during the festive rush, the press release stated.

Madan Kumar Yadav praised the impressive railway system, online ticketing, and orderly queueing at the station. He also appreciated the RPF's vigilance in ensuring passenger safety and seat allocation during the festive travel rush.

Ahead of the Chhath festivities, in addition to regular train services, 1,500 special trains will be run over the next five days, with an average of 300 specials per day, according to a press release by the Ministry of Railways.

Indian Railways is ensuring that every passenger during their rail journey during the festive season is served well. Besides regular trains, 4,493 special train trips were made in the last 21 Days, averaging 213 trips daily, helping passengers reach home safely for Diwali festivities.

According to the press release, for the upcoming Chhath Puja and ongoing Diwali season this year, Indian Railways is running a robust special train schedule to manage the festive travel rush. Over a duration of 61 days, from October 1 to November 30, more than 12,000 special trains are being operated across the country.

So far, a total of 11,865 trips (916 trains) have been notified, including 9,338 reserved and 2,203 unreserved trips. This marks a significant increase from last year, when 7,724 Puja and Diwali special trains were run, reflecting Indian Railways' continued commitment to ensuring smooth and convenient travel during the festive season.

On October 19, Indian Railways facilitated over 36,000 passengers at Udhna Station, a 50 per cent increase from the same day in 2024. All passengers boarded trains by 4 PM, reaching home in time to celebrate Diwali with their families. To manage the surge, coordinated efforts were made to control crowds. A dedicated holding area and numerous ticket counters were set up for passenger convenience. Over the last five days, more than 1.2 lakh people travelled from Udhna.

- ANI