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Key Points

Haryana Chief Minister Nayab Singh Saini chaired a grievance redressal meeting in Gurugram where he resolved 14 cases on the spot. The CM emphasized that officers must address public complaints honestly and respectfully while ensuring timely solutions. One notable case involved removing a 16-year-old illegal encroachment that had blocked a residential street. The meeting also addressed critical infrastructure issues including dangerous electrical wiring and blocked roads affecting school children's safety.

Key Points: Haryana CM Nayab Saini Directs Officers on Citizen Grievance Redressal

  • CM resolves 14 out of 18 complaints immediately during grievance meeting
  • Directs removal of 16-year illegal road encroachment in Devat Colony
  • Orders immediate action on unsafe electricity infrastructure in Surya Vihar
  • Directs officials to clear blocked 24-meter road connecting to Dwarka Expressway
2 min read

Officers should resolve citizens' grievances honestly while respecting public sentiments: Haryana CM

Haryana CM Nayab Saini resolves 14 public grievances on the spot, emphasizing honest and timely redressal while respecting public sentiments in Gurugram meeting.

"Officers should resolve citizens' grievances honestly while respecting public sentiments - CM Nayab Singh Saini"

New Delhi, September 5

Haryana Chief Minister Nayab Singh Saini called on officers on Friday to ensure the honest and timely redressal of citizens' grievances while respecting public sentiments. He said that the Haryana Government is working at the grassroots level with the aim of Antyodaya upliftment, where quick resolution of public grievances remains the top priority.

The Chief Minister was chairing the meeting of the District Public Relations and Grievance Redressal Committee in Gurugram on Friday. Industries and Commerce Minister Rao Narbir Singh, Pataudi MLA Bimla Chaudhary, Sohna MLA Tejpal Tanwar and Gurugram MLA Mukesh Sharma were also present in the meeting.

A total of 18 complaints were placed before the committee, out of which the Chief Minister resolved 14 cases on the spot, while directing to keep 4 cases pending till the next meeting, a release said.

During the meeting, the case of Pramod Kumar, a resident of Devat Colony, came up. He had earlier, in the last meeting (July), complained that a 24-foot-wide street in his colony had been illegally encroached upon by a neighbour who had occupied 12 feet of the road for the past 16 years, restricting access to his home.

At that time, the Chief Minister had directed the Municipal Corporation Commissioner, Gurugram, and committee member Priyavrat Kataria to visit the site, investigate, and take action as per rules. On Friday, the complainant informed that after action by the Municipal Corporation, the illegal encroachment had been removed. He expressed his gratitude to the Chief Minister for resolving a 16-year-old grievance.

The Surya Vihar Resident Welfare Association had complained about unsafe electricity infrastructure in the colony. They stated that while 11 new poles had been installed, the wires were over 30 years old, hanging dangerously low, and several dilapidated poles were obstructing traffic, posing risks during the rainy season.

Residents of Sector-85 Oris Society raised the issue of a 24-meter-wide road connecting their society's main road to the Dwarka Expressway, which had been blocked by some landowners. This forced residents, including school children, to use a narrow and unsafe route, increasing the risk of accidents. Taking serious note, the Chief Minister directed the concerned officials, including DTP and STP, to take immediate action and provide relief to the complainants.

- ANI

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Reader Comments

P
Priya S
Good initiative but I hope this isn't just for show. Officers need to be accountable throughout the year, not just when the CM is watching. The electricity infrastructure issue is serious - hope they follow through properly.
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Aman W
ज़मीनी स्तर पर काम करने की बात अच्छी है लेकिन सिर्फ 18 complaints? Gurugram में हजारों issues हैं। They should scale this up and make the process more accessible to common people.
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Sarah B
As an expat living in Gurugram, I appreciate this approach. The road safety issues mentioned are very real - especially during monsoon season. Hope they maintain this momentum! 👍
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Vikram M
Resolving a 16-year-old grievance is commendable! This shows what can happen when officials actually do their job. More power to the CM for taking personal interest in public issues.
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Nisha Z
बस यही तो चाहिए - timely action and accountability. Hope this becomes the norm rather than exception. The electricity wires issue is something we face in our colony too - dangerous situation!

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