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Key Points

Gujarat Chief Minister Bhupendra Patel emphasized efficient grievance resolution during the state-level SWAGAT session. He directed officials to address issues ranging from municipal complaints to land disputes swiftly. Over 50% of 3,349 cases were resolved in June, showcasing the platform's effectiveness. Patel also ensured sensitive handling of long-standing farmer concerns while maintaining a citizen-friendly approach.

Key Points: Gujarat CM Bhupendra Patel Directs Officials on SWAGAT Grievance Resolutions

  • CM Patel stresses timely grievance resolution via SWAGAT platform
  • Focuses on municipal, police, and land revenue disputes
  • Orders strict action against illegal commercial activities
  • Resolves farmer land record issues with prompt directives
3 min read

Gujarat CM Bhupendra Patel issues directives to officials for resolving citizens' grievances during state-level SWAGAT

Gujarat CM Bhupendra Patel instructs officials to expedite citizen grievance redressal via SWAGAT, resolving 50% of 3349 cases in June.

"The Chief Minister made a sensitive decision during SWAGAT to remove this entry and resolve the problem. – CMO Statement"

Gandhinagar, July 1

Gujarat Chief Minister Bhupendra Patel underscored the importance of ensuring strict compliance with the instructions issued during district-level "SWAGAT" sessions to facilitate the timely and effective resolution of citizens' grievances through this technology-driven platform, an official statement from the CMO said.

He emphasised the need to establish a system that allows citizens to address smaller grievances without having to approach the state-level "SWAGAT."

During the state-level "SWAGAT" for June, the Chief Minister issued necessary instructions to the concerned departments, district collectors, municipal commissioners, police superintendents, and officers to resolve the issues presented to him.

The representations were received regarding the Rajkot and Ahmedabad municipal corporations, police administration, construction of roads by gram panchayats, land revenue matters, change of land use, and more.

The Chief Minister patiently listened to these applicants and took a positive approach, also issuing strict instructions for prompt action in cases related to municipal corporations and the police department.

Despite the implementation of the irrigation scheme, a longstanding issue was affecting some farmer account holders due to the continued mention of Section 4 in the primary notifications in their 7/12 records. The Chief Minister made a sensitive decision during "SWAGAT" to remove this entry and resolve the problem.

He also provided clear instructions for strict action in cases of commercial activities being conducted in residential societies, measurement issues related to farmers' land, the removal of encroachments on roads, and environmental protection, urging the district administration to act strictly while maintaining a citizen-friendly approach.

In the June edition of "SWAGAT" held online at the village, taluka, district, and state levels, a total of 3349 representations were received, of which 50 per cent, approximately 1757, were resolved.

In the June 2025 state-level "SWAGAT", a total of 98 applicants from across the state were present.

Among them, 12 applicants were personally heard by the Chief Minister. For the remaining 86 applicants present at the state-level "SWAGAT", officers from the Chief Minister's Public Relations Office listened to their applications and issued necessary instructions to the respective district collectors, district development officers, police superintendents, and concerned departments for appropriate action and forwarded them to the concerned authorities.

At this state-level "SWAGAT" program, Additional Principal Secretary to the Chief Minister, Avantika Singh, Secretary, Dr. Vikrant Pandey, Officers on Special Duty Shri Dheeraj Parekh and Shri Rakesh Vyas, along with secretaries and officers of concerned departments, were present in person or connected via video conference with district and city administrations.

- ANI

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Reader Comments

P
Priya S
As someone from Rajkot, I've seen SWAGAT help many common people. But why do we still need to go to Gandhinagar for basic issues? Municipal officers should be more proactive in solving problems at ground level. Hope CM's instructions are followed properly 🙏
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Aditya G
The farmer land record issue mentioned here is very important! Many farmers suffer due to such technical errors in 7/12 records. Kudos to CM for taking sensitive decision. Hope other states learn from Gujarat's governance model.
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Sarah B
While the program seems beneficial, I wonder about its accessibility to non-tech savvy citizens, especially in rural areas. The article mentions online participation - are there enough support systems for those who can't use technology easily?
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Karthik V
Commercial activities in residential areas is a big pain point in Ahmedabad! Glad CM is taking strict action. But implementation is key - local officers often turn blind eye to such violations after initial crackdowns. Need sustained monitoring!
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Nisha Z
Only 12 applicants heard by CM personally out of 98? While I appreciate the effort, this shows the system is still bureaucratic. Common people wait months for these hearings. Need more decentralized grievance redressal mechanisms at taluka level.
M
Michael C
Interesting

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