Some Groww users become millionaires, others lose money over tech glitch; now resolved

IANS May 12, 2025 364 views

Groww, a popular online trading platform, experienced a significant technical glitch that temporarily inflated some users' investment values by thousands of percentage points. The system error caused widespread confusion, with some users seeing their investments suddenly appear to be worth exponentially more than their actual value. Multiple users reported financial disruptions and potential losses due to the incorrect pricing data. Groww has acknowledged the issue, claiming it was temporary and is now resolved, with their support team working to address individual user concerns.

"We will leave Groww and move to other trading platform if our losses are not compensated" - Affected User
New Delhi, May 12: Online trading platform Groww on Monday said some of its users faced discrepancy in stock prices, which was a temporary issue and has now been resolved.

Key Points

1

Technical glitch dramatically altered stock investment values

2

Some users saw 10,000% portfolio increase temporarily

3

Groww claims issue has been resolved

4

Support team reaching out to impacted customers

Earlier in the day, the tech glitch led to erroneous increases in users' investment values. Some users reported seeing their investments, such as Rs 1,000, incorrectly displayed as Rs 1,00,000, causing confusion.

The technical glitch resulted in some users' profits appearing to rise by more than 10,000 per cent, temporarily making some of them millionaires, while turning others into paupers.

"Some of our users observed discrepancy in stock prices. This was a temporary issue and is now resolved," Groww said in a post on X social media platform.

It further stated that for those customers whose GTT (good till triggered) has been triggered due to this, "Groww support team is reaching out and offering a resolution".

"DM us on @groww_cs if you have also faced this issue," said the online trading portal.

The issue came to light when multiple users took to social media to report the discrepancies.

"Some of my GTT orders on my account were sold because of your @_groww price discrepancy or problems with @groww pricing. I have a screenshot of your past and present pricing status; please take the appropriate action and resolve the matter," posted on affected user.

Another posted: "We will leave Groww and move to other trading platform if our losses are not compensated".

The erroneous price displays led to significant disruptions, with some users making trading decisions based on the incorrect data. This situation caused frustration and financial losses for those who acted on the misleading information.

"Really @_groww?? Saw this wild Rs 2.8L spike and sold thinking I struck gold--turns out it was just a bug. Now I can't even place a buy order properly because the amount's all messed up," posted another Groww user, adding that he "lost real money because of your glitch".

Reader Comments

R
Rajesh K.
This is why I still prefer traditional brokers despite higher fees. At least they don't make you a millionaire for 5 minutes and then take it all back! 😅 Groww needs better quality control before such glitches destroy people's trust in digital trading platforms.
P
Priya M.
I was one of those who saw false profits today. The emotional rollercoaster was terrible - from excitement to disappointment in minutes. Groww should compensate users for the mental stress caused, not just fix the technical issue.
A
Amit S.
Such glitches can ruin retail investors. Many middle-class Indians are new to stock market and may make hasty decisions seeing such fake numbers. SEBI should impose heavy penalties for these technical failures that impact people's hard-earned money.
S
Sunita R.
I appreciate that Groww acknowledged the issue quickly, but temporary fixes aren't enough. They should implement proper safeguards to prevent automatic trades during such glitches. My cousin lost ₹25,000 because of triggered GTT orders!
V
Vikram J.
This shows why we shouldn't blindly trust fintech platforms. Always cross-check with other sources before making trades. That said, Groww has been reliable for me until today - hope they learn from this and improve their systems.
N
Neha T.
The real problem is people making trades without proper research. Whether the numbers are correct or not, you should know what you're investing in. Still, Groww must take responsibility for losses caused by their technical failure. 🤔

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