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Key Points

FSSAI has made it mandatory for food businesses to display QR codes linked to their Food Safety Connect app. This move aims to give consumers an easy way to report hygiene or safety concerns. The app also provides updates on food safety alerts and FBO details. It’s part of FSSAI’s push for a healthier, more transparent food ecosystem.

Key Points: FSSAI Mandates Food Safety Connect QR Code at Restaurants

  • FSSAI mandates QR code display at eateries for transparency
  • Consumers can report hygiene issues via Food Safety Connect app
  • QR codes must be visible at entrances or billing counters
  • Complaints are routed to authorities for swift action
2 min read

FSSAI mandates display of 'Food Safety Connect' app QR code at food premises

FSSAI now requires eateries to display QR codes for consumer complaints via the Food Safety Connect app to enhance transparency and hygiene.

"This initiative empowers consumers with direct grievance redressal for food safety issues. – FSSAI Press Release"

New Delhi, August 1

The Food Safety and Standards Authority of India (FSSAI) has asked all Food Business Operators (FBOs), including restaurants, dhabas, cafes, and eateries, to display their FSSAI License/Registration certificate with the QR code of Food Safety Connect App in customer-visible areas, such as entrances, billing counters, or seating areas, according to the press release.

This is a decisive move to safeguard public health and strengthen the food safety ecosystem. This measure is aimed at empowering consumers by providing them with a direct and user-friendly platform for grievance redressal, as per the release.

In a step towards strengthening food safety surveillance and consumer empowerment, FSSAI has made the QR code of the Food Safety Connect App available on the front page of the FSSAI Licence and Registration.

In a nationwide advisory, all FBOs have been asked to display this in their premises. This is in compliance with Condition of License number 1 of the FSS (Licensing and Registration of Food Businesses) Regulations, 2011.

According to the official statement, the FBOs have also been asked to feature the QR code or a direct download link for the 'Food Safety Connect' app on their digital assets, including websites and online ordering platforms, wherever applicable.

The 'Food Safety Connect' app, a user-friendly platform developed by FSSAI, allows consumers to lodge complaints regarding food safety and hygiene issues, report misleading claims on food products, access basic information about licensed and registered FBOs and stay informed about FSSAI's latest food safety initiatives and alerts.

As per the release, complaints lodged through the app are automatically routed to the concerned jurisdictional authority, which ensures prompt action and minimises delays in addressing consumer grievances. This initiative underscores FSSAI's vision of building a culture of safe and healthy eating for a healthier nation.

- ANI

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Reader Comments

S
Shreya B
Good initiative but implementation will be key. Most small dhabas and street vendors don't even have proper licenses. How will FSSAI ensure compliance?
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Aman W
As a restaurant owner, this means extra compliance work for us. Hope the app is actually useful for customers and not just another government formality.
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Priya S
Downloaded the app and it's quite user-friendly! Already found some useful info about my regular eateries. More power to consumers now! 👍
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Vikram M
The real test will be whether complaints actually get resolved. We've seen many such apps launched by government that become inactive after few months.
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Nisha Z
This is a step in right direction but what about food adulteration at manufacturing level? Hope FSSAI focuses equally on packaged food companies.
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Karan T
Great move! Now we can check hygiene ratings before ordering. Though I wonder how many people will actually scan these QR codes regularly.

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