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Key Points

The Sanchar Saathi initiative has achieved a major milestone by helping recover over 6 lakh lost and stolen mobile handsets. This citizen-centric platform enables real-time blocking and tracking of missing devices across all Indian telecom networks. The system automatically generates alerts to both citizens and police when a stolen phone's SIM is activated anywhere in the country. With recovery rates showing consistent monthly improvement, this demonstrates the government's commitment to creating a secure digital ecosystem for all Indians.

Key Points: Sanchar Saathi Recovers 6 Lakh Lost Stolen Mobile Phones

  • Facility integrates DoT, telecom providers and police in real-time collaboration
  • Automated alerts sent when stolen phone SIM is used anywhere in India
  • Monthly recoveries increased 61% from January to August 2025
  • Citizens can report, block and trace devices across all telecom networks
  • Platform recorded 19 crore website visits and 90 lakh app downloads
2 min read

DoT's Sanchar Saathi initiative helps recover 6 lakh lost and stolen mobile handsets

DoT's Sanchar Saathi initiative helps citizens recover lost/stolen phones, blocking one device per minute across all Indian telecom networks for digital safety.

"Built on the theme of 'Digital by Design', this facility is helping recover one phone per minute - Ministry of Communications"

New Delhi, Sep 30

More than 6 lakh lost and stolen mobile handsets have been recovered on the Department of Telecommunications’ (DoT) Sanchar-Saathi initiative, the government said on Tuesday.

The ‘Block Your Lost/ Stolen Mobile Handset’ facility on the citizen-centric digital safety initiative has crossed a significant milestone, marking a significant outcome reinforcing the citizens’ trust in digital governance, according to Ministry of Communications.

This achievement underscores the government's commitment to protecting citizens' digital assets and demonstrates the power of collaborative technology in combating cybercrime.

The facility on Sanchar Saathi integrates DoT, Telecom Service Providers (TSP) and State/ UT police in real-time manner.

“Built on the theme of ‘Digital by Design’, this facility is helping recover one phone per minute, according to the government.

The facility empowers citizens to report, block, trace, or unblock lost/ stolen mobile across all Indian telecom networks.

Reported lost/ stolen mobile handsets are blocked in telecom networks on pan India basis to prevent any misuse.

“As soon as any SIM is used with such lost/stolen mobile handset, automated traceability is generated and alert is sent to the citizens as well as the Police Station concerned where the complaint for lost/ stolen mobile handset was registered,” according to the government.

Citizens are provided with the details of police station to be contacted in the generated traceability through SMS.

With these efforts, the recovery rate has shown consistent month-on-month improvement, with monthly recoveries increasing from 28,115 in January 2025 to 45,243 in August 2025 – representing a 61 per cent increase over eight months.

This milestone reinforces the government's vision of a secure digital ecosystem where technology serves as an enabler for citizen empowerment and safety.

Launched in May 2023, Sanchar Saathi has evolved into India's most comprehensive digital safety platform, recording over 19 crore website visits and more than 90 lakh mobile app downloads.

- IANS

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Reader Comments

R
Rohit P
Finally some good news about digital governance. 6 lakh phones recovered is impressive, but I hope they improve the process in smaller towns. The police coordination needs to be equally effective everywhere.
S
Sarah B
As someone who lost a phone in Delhi last year, I wish this was available then. The integration with telecom providers and police is brilliant. More people should know about this facility!
A
Arjun K
One phone per minute recovery rate is amazing! This shows what technology can achieve when implemented properly. Hope they expand this to include other digital devices too. 🇮🇳
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Michael C
The recovery rate improvement from 28k to 45k per month shows the system is scaling well. However, I'm concerned about data privacy - hope our personal information is secure in this process.
K
Kavya N
Bahut badhiya initiative hai! Mobile theft was such a big problem, especially in metro cities. Now people can feel more secure. The automatic SMS alert to police station is a game-changer. 👏

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