Key Points

In his first statement since the accident, Wilson called it a "difficult day" for the airline and assured that all efforts are now focused on helping passengers, crew members and their families.

In a video message shared on social media platform X, Wilson said, "This is a difficult day for all of us at Air India. Our efforts are now focused entirely on the needs of our passengers, crew members, their families and loved ones."

AI171 was a Boeing 787-8 Dreamliner operating from Ahmedabad to London's Gatwick.

Wilson said that the injured were quickly taken to nearby hospitals by local authorities.

He added that Air India is working closely with officials involved in the emergency response and has sent a special team of caregivers to Ahmedabad to provide additional on-ground support.

"We are actively working with the authorities on all emergency response efforts," he said.

"A special team of caregivers from Air India is on their way to Ahmedabad to provide additional support," Wilson stated.

To help anxious families and friends, Air India has also launched a dedicated helpline.

"We know that many people are concerned for the welfare of their loved ones. We have set up a special helpline that friends and family can reach us at," Wilson said.

He emphasised the importance of sharing only confirmed and accurate information, stating that the airline is committed to keeping everyone updated without spreading speculation.

"Anything we report must be factual and not speculative. We owe that to everyone involved," he mentioned.

Wilson also acknowledged that while an investigation into the cause of the crash is underway, it will take time.

For now, Air India's focus remains on supporting the affected families and assisting investigators in any way possible.

"Our teams are working around the clock to support passengers, crew, and their families, as well as investigators," he said.

- IANS