Key Points

Delhi Airport has warned passengers about potential disruptions to Europe-bound flights following cyberattacks on airport systems. The attacks targeted a third-party service provider that handles check-in and boarding processes at major European hubs. Air India has also issued an advisory specifically for flights from London's Heathrow Airport, where ground teams are working to minimize delays. Passengers are being advised to contact their airlines directly for the latest flight updates and complete web check-in before arriving at airports.

Key Points: Delhi Airport Europe Flights Disrupted After Cyberattack on Systems

  • Cyberattack targets third-party service provider for check-in systems
  • Major European airports like Heathrow and Brussels affected
  • Manual check-in implemented after automated systems go offline
  • Airlines advise passengers to complete web check-in in advance
2 min read

Delhi Airport advisory warns of disruptions post cyberattacks in Europe-bound flights

Delhi Airport issues advisory for Europe-bound flights after cyberattacks disrupt check-in systems at Heathrow, Brussels, and Berlin airports. Passengers told to contact airlines.

"Due to cyberattacks impacting European airports, including London Heathrow, Europe-bound flights to and from Delhi Airport may experience some disruptions. - Delhi Airport Advisory"

New Delhi, September 21

The Delhi Airport on Saturday issued an advisory for international passengers after a cyberattack on a third-party service provider affecting check-in and boarding systems at major European airports.

The advisory asked passengers to contact their airlines for updates.

"Due to cyberattacks impacting European airports, including London Heathrow, Europe-bound flights to and from Delhi Airport may experience some disruptions. Passengers are advised to contact their respective airlines for the latest flight updates," the advisory read.

https://x.com/DelhiAirport/status/1969438478396948980

Air India on Saturday also issued a travel advisory due to the cyberattack.

Air India has issued a statement regarding a third-party passenger system disruption at London's Heathrow Airport, warning passengers of potential delays in the check-in process.

According to the airline's tweet, ground teams in London are working to minimise inconvenience.

In an update posted on X, Air India said, "A third-party passenger system disruption at Heathrow may cause delays in the check-in process. Our ground teams in London are working to minimise inconvenience. Passengers flying with us from London today are advised to complete their web check-in before arriving at the airport to help ensure a smooth experience."

https://x.com/airindia/status/1969341797601264067

The advisory came as flights at major European airports, including Brussels, London Heathrow and Berlin, faced delays and cancellations after a cyberattack targeted a single service provider responsible for check-in and boarding systems.

Brussels Airport confirmed that the attack late Friday night had forced automated systems offline, leaving only manual check-in and boarding possible.

"There was a cyberattack on Friday night, 19 September, against the service provider for the check-in and boarding systems affecting several European airports, including Brussels Airport," the airport said in a statement.

It added that the provider was "actively working on the issue". It urged passengers to check flight status with airlines before heading to the airport, advising arrivals two hours in advance for Schengen flights and three hours for international departures.

London Heathrow Airport said Collins Aerospace, a global company that provides check-in and boarding systems to several airlines, was facing a technical issue linked to the disruption.

- ANI

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Reader Comments

P
Priya S
My cousin is flying to London tomorrow! Thanks for sharing this info. Already told her to do web check-in and reach early. Better safe than sorry.
M
Michael C
Third-party service providers becoming single points of failure is a serious concern. Airlines need to have better redundancy plans in place.
A
Ananya R
Good that Delhi Airport issued timely advisory. At least Indian authorities are being proactive about informing passengers. 👍
S
Sarah B
This is becoming too common now. Cyber attacks on critical infrastructure need stronger international cooperation to prevent. Hope they fix it soon!
V
Vikram M
Manual check-in will create huge queues. Passengers should be patient and cooperative with airport staff who are dealing with this unexpected situation.

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