Key Points

The Association of Healthcare Providers in India has advised its member hospitals to stop cashless services for Bajaj Allianz policyholders starting September 1. This decision follows complaints that the insurer hasn't revised reimbursement rates despite rising medical costs. Hospitals report issues including pressure to lower tariffs, delayed payments, and unilateral deductions from claims. AHPI remains open to discussions but says continuing at outdated rates risks compromising patient care quality.

Key Points: AHPI Tells Hospitals End Bajaj Allianz Cashless Over Low Rates

  • Hospitals cite 7-8% annual medical inflation making old rates unsustainable
  • Bajaj Allianz accused of pressuring for lower tariffs on expired contracts
  • Issues include unilateral deductions and delayed payments for services
  • AHPI also serves notice to Care Health Insurance with August 31 deadline
2 min read

AHPI asks hospitals to end cashless tie-up with Bajaj Allianz over low reimbursement rates

AHPI advises North India hospitals to stop cashless services for Bajaj Allianz policyholders from September 1 due to outdated reimbursement rates and payment issues.

"“Continuing at outdated rates, let alone lowering them, is unsustainable and risks compromising patient care” - Dr. Girdhar Gyani, AHPI"

New Delhi, Aug 22

The Association of Healthcare Providers – India (AHPI) on Friday said it has advised its member hospitals in North India to stop providing cashless treatment facilities to policyholders of Bajaj Allianz General Insurance Company starting September 1.

The decision comes after several hospitals complained that the insurer has not revised hospital reimbursement rates in line with rising medical costs.

According to AHPI, Bajaj Allianz has instead pressured hospitals to lower tariffs that were agreed upon years ago under contracts which have since expired.

Hospitals also raised concerns over unilateral deductions, delayed payments, and long waiting times for pre-authorisation and discharge approvals.

AHPI said it had earlier written to Bajaj Allianz about these issues but received no response.

Explaining the decision, Dr. Girdhar Gyani, Director General of AHPI, said medical inflation in India is about 7-8 per cent every year due to rising costs of staff, medicines, consumables, and utilities.

“Continuing at outdated rates, let alone lowering them, is unsustainable and risks compromising patient care -- something AHPI and its members will not accept,” he said.

The association has recommended that tariffs be revised every two years in line with medical inflation.

However, it said Bajaj Allianz has refused to consider this and has instead sought further reductions, creating what it called an “untenable” situation.

AHPI said member hospitals will continue treating Bajaj Allianz policyholders but only on self-pay basis. Patients can later claim reimbursement directly from the insurer.

In addition, AHPI has also served a notice to Care Health Insurance, asking for a response by August 31.

If no solution is reached, cashless services for Care Health Insurance customers may also be suspended from next month.

Despite the move, AHPI said it remains committed to working with insurers to ensure affordable and quality healthcare and is open to constructive discussions to resolve the issue in the interest of patients.

- IANS

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Reader Comments

P
Priya S
As someone with Bajaj Allianz policy, this is worrying. Cashless facility was the main reason I chose them. Now we'll have to pay upfront and wait for reimbursement? This will create huge financial burden for middle-class families 😔
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David E
Both sides need to find middle ground. Insurance companies can't ignore medical inflation, but hospitals also need to be transparent about their pricing. Patients are caught in the middle of this corporate battle.
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Ananya R
My father had treatment last month and we faced so many issues with pre-authorization delays. Sometimes we waited 6-7 hours for discharge approval. Insurance companies need to improve their processes too.
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Suresh O
Good move by AHPI. Insurance companies have been taking hospitals for granted for too long. Medical staff salaries, equipment costs, medicines - everything has become expensive. Rates need regular revision every 2 years as they suggested.
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Michael C
While I understand hospitals' concerns, I hope this doesn't lead to patients suffering. Many people rely on cashless facilities during medical emergencies. Hope both parties resolve this quickly for the sake of patients.

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