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Key Points

Ahmedabad's Sardar Vallabhbhai Patel International Airport, operated by the Adani Group, has topped global rankings for passenger satisfaction. The airport scored a perfect 5/5 in ACI's latest survey, excelling in ease of travel and staff courtesy. Investments in digital services and infrastructure have elevated its global competitiveness. The airport also holds multiple sustainability and operational excellence certifications.

Key Points: Adani's Ahmedabad Airport Tops Global Passenger Satisfaction Rankings

  • Achieved perfect 5/5 score in passenger satisfaction and experience
  • Ranked #1 in ACI's Q2 2025 ASQ survey
  • Praised for short wait times and courteous staff
  • First Indian airport to earn 5S Certification and Zero Waste recognition
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Adani Group-operated Ahmedabad airport ranked no. 1 in passenger satisfaction, experience

Ahmedabad's Sardar Vallabhbhai Patel International Airport, operated by Adani Group, ranks #1 in ACI's passenger satisfaction and experience survey.

"SVPIA excelled in both aspects, consistently ranking in the top quartiles globally and within the Asia-Pacific region. – Airports Council International"

New Delhi, July 30

Ahmedabad's Sardar Vallabhbhai Patel International Airport (SVPIA), operated by the Adani Group, on Wednesday announced that it has been ranked number one in passenger satisfaction and passenger experience in the latest airport service quality (ASQ) survey conducted by the Airports Council International (ACI) for the second quarter of 2025.

The airport, which falls under the 5–15 million passengers per annum (MPPA) category, achieved a perfect score of 5 out of 5 in both the first and second quarters of 2025.

The recognition is based on direct feedback from passengers, covering areas such as ease of travel, waiting times, staff courtesy, and overall comfort.

While passenger satisfaction ratings focus on factors like waiting time, ease of navigation, and helpfulness of staff, the passenger experience score reflects how seamless, comfortable, and enjoyable travellers found their entire journey through the airport.

SVPIA excelled in both aspects, consistently ranking in the top quartiles globally and within the Asia-Pacific region.

Passengers praised the airport for its easy-to-find check-in counters, short waiting times at security, courteous staff, clean seating areas, and overall ambience.

The survey, conducted between April and June 2025, also showed a high "emotional score" -- indicating that travellers left the airport with a positive feeling about their journey.

SVPIA’s strong performance reflects Adani Airports’ vision to make Indian airports globally competitive and passenger-centric.

The airport has invested heavily in infrastructure, digital services, and staff training to improve service quality.

With over 80 years of history and spread across 987 acres, SVPIA is Gujarat’s busiest airport, handling 13.3 million passengers in 2024–25 and managing nearly 280 flights daily.

It also handles more than 100,000 metric tons of cargo annually. In recent years, the airport has received several honours, including becoming the first in India to get the prestigious 5S Certification from JUSE and QCFI, achieving Level 4 accreditation from ACI, and earning the Zero Waste to Landfill recognition from the CII-ITC Centre of Excellence for Sustainable Development.

- IANS

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Reader Comments

P
Priya S
While the infrastructure is impressive, I hope Adani Group maintains these standards consistently. We've seen many projects start well but decline over time. The real test will be maintaining this quality during peak travel seasons.
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Arjun K
As a frequent flyer, I can confirm Ahmedabad airport is now better than many international airports. The Gujarati food options in the food court are amazing too! Only suggestion - need more charging points near gates.
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Sarah B
I visited Ahmedabad for business last quarter and was pleasantly surprised. The airport staff were so helpful when I had questions about local transport. Much better experience than Delhi airport, to be honest!
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Vikram M
Great achievement but what about other airports in India? We need this level of service everywhere. Mumbai and Bengaluru airports should take notes - especially about reducing security wait times!
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Kavya N
The cleanliness is what impressed me most! Even the washrooms were spotless. As a mother traveling with kids, I really appreciated the baby care rooms too. More Indian airports need such facilities.

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