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Adani Airports Partner with AIONOS: How AI Will Transform Your Travel Experience

Adani Airports is teaming up with AIONOS to revolutionize passenger services through advanced AI technology. The new platform will serve as a 24/7 intelligent concierge available in multiple languages including English and Hindi. Travelers can get real-time flight updates, baggage status, and airport directions through their preferred channels. This partnership represents a major step in creating smarter, more efficient airports across India.

Key Points: Adani Airports Deploy AIONOS AI for Passenger Services

  • Multi-lingual AI platform delivers personalized passenger support in English and Hindi
  • 24/7 intelligent concierge provides real-time flight and baggage updates
  • Unified orchestration ensures consistent experiences across all service channels
  • Partnership advances AAHL's digital transformation strategy for future-ready airports
  • Agentic AI solution integrates with existing Adani platforms like Adani OneApp
  • Initiative aims to transform airports into holistic lifestyle destinations
2 min read

Adani Airports partners with AIONOS to deploy agentic AI solutions

Adani Airports partners with AIONOS to launch multilingual AI concierge for flight updates, baggage status & airport services across all channels.

"At AAHL, we are redefining the airport experience through intelligent, digital-first innovations that turn travel anxiety into excitement. - Arun Bansal, CEO of AAHL"

New Delhi, October 30

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited and India's largest operator of Public Private Partnership airports, today announced a strategic partnership with AIONOS, an InterGlobe Enterprises company and global leader in enterprise AI, to deploy a multi-lingual, omni-channel agentic AI solution that will transform the conventional passenger help desk experience.

The new platform will deliver consistent, personalised engagement across all channels at Adani Airports, connecting with travellers in their preferred languages like never before.

AIONOS' proprietary Agentic AI platform, IntelliMate M, combines domain-led Conversational AI and automation to enable seamless interactions with customers and employees via voice, chat, web, and mobile.

The AI-driven solution will act as a 24*7 intelligent concierge, helping travellers access flight updates, gate information, baggage status, directions & airport services in multiple languages, including English, Hindi, and regional dialects.

Unified orchestration across channels ensures context-aware, consistent experiences, boosting passenger satisfaction and slashing service turnaround times.

This initiative advances AAHL's digital transformation strategy, centred on convenience, comfort, personalisation, and innovation. By redefining passenger journeys, AAHL aims to evolve its airports into holistic lifestyle destinations while setting global benchmarks in operational excellence.

Arun Bansal, CEO of AAHL, said, "At AAHL, we are redefining the airport experience through intelligent, digital-first innovations that turn travel anxiety into excitement. Our partnership with AIONOS is a pivotal step in delivering seamless, personalised journeys. Combined with in-house solutions like Aviio, Adani OneApp, and Airport in a Box, we are creating a connected ecosystem that drives efficiency, inclusivity, and sets new benchmarks for smart, sustainable, future-ready airports in India."

CP Gurnani, Co-founder and Vice Chairman, AIONOS, said, "We are thrilled to partner with AAHL on this transformative journey. This collaboration reflects our shared commitment to leveraging advanced technology for exceptional customer experiences."

"At AIONOS, we empower enterprises to thrive in the digital age with innovative, strategic solutions.This pioneering partnership underscores AAHL's leadership in digital innovation, elevating passenger experience through cutting edge AI. By enhancing operational efficiency, inclusivity, and personalization, AAHL strengthens its position as a forward-thinking leader in aviation delivering seamless support at every touchpoint, today and beyond," he added.

- ANI

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Reader Comments

R
Rohit P
Hope this actually works better than the current systems. Many AI chatbots just give generic responses. If they can truly understand Indian accents and regional dialects, it would be revolutionary for our airports.
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Arjun K
Great to see Indian companies leading in AI implementation! This partnership shows how technology can make travel more accessible for everyone, especially senior citizens and those not comfortable with English.
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Sarah B
While the technology sounds impressive, I hope they don't completely replace human staff. Sometimes you just need to talk to a real person, especially during flight delays or emergencies.
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Vikram M
ज़बरदस्त! This is exactly what Indian airports need. Last month at Mumbai airport, I spent 20 minutes looking for baggage claim information. A 24/7 AI concierge would have saved so much time and stress. 🇮🇳
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Michael C
Impressive digital transformation initiative. The multi-lingual support is particularly important for a diverse country like India. Looking forward to experiencing this during my next business trip to Delhi.

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