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Adani Airports' AI Revolution: How IntelliMate Transforms Passenger Experience

Adani Airports has teamed up with AIONOS to revolutionize passenger support through artificial intelligence. The system will function as a 24/7 virtual concierge helping travelers with everything from flight updates to baggage tracking. This AI-powered solution will be available in multiple languages including English, Hindi and regional dialects. The partnership represents a major step in Adani's digital transformation strategy to create more personalized airport experiences.

Key Points: Adani Airports Partners with AIONOS for AI Passenger Support

  • AI system provides 24/7 virtual concierge with flight updates and baggage tracking
  • Multi-lingual support includes English, Hindi and regional dialects
  • Partnership integrates with existing Adani platforms like Adani OneApp
  • AIONOS deploys proprietary Agentic AI platform called IntelliMate
2 min read

Adani Airports joins AIONOS to launch AI-powered passenger support system

Adani Airports launches AI-powered passenger support with AIONOS, offering 24/7 multi-lingual assistance across all airports for seamless travel experiences.

"Our vision is to redefine the airport experience through intelligent, digital-first innovations that put passengers at the centre. - Arun Bansal, CEO of Adani Airport Holdings"

Ahmedabad, Oct 30

Adani Airport Holdings Limited (AAHL), a subsidiary of Adani Enterprises Limited (AEL) and India’s largest private airport operator, on Thursday signed a strategic partnership with AIONOS, an InterGlobe Enterprises company and global leader in enterprise AI, to boost the passenger support experience across all Adani airports.

Under this partnership, AIONOS will deploy its proprietary Agentic AI platform, IntelliMate, to power personalised, real-time interactions with travellers through voice, chat, web and mobile. The collaboration aims to introduce a multi-lingual, omni-channel AI solution designed to transform the passenger support experience across all Adani airports.

Under this partnership, AIONOS will deploy its proprietary Agentic AI platform, IntelliMate, to power personalised, real-time interactions with travellers through voice, chat, web and mobile.

The AI system will act as a 24x7 virtual concierge, helping passengers with flight updates, gate details, baggage tracking, airport directions, and service information -- all available in multiple languages, including English, Hindi, and regional dialects.

The AI-driven platform will ensure passengers receive consistent and context-aware assistance across all touchpoints, improving customer satisfaction while reducing service turnaround times.

It also aims to make travel more inclusive by offering language-friendly and easily accessible support.

This move is part of AAHL’s broader digital transformation strategy, which focuses on enhancing convenience, comfort, and personalisation for passengers.

The company’s digital vision rests on three key areas -- collaboration within the airport ecosystem for smoother operations, delivering top-tier passenger experiences, and building robust digital infrastructure for the future.

Arun Bansal, CEO of Adani Airport Holdings Limited, said, “Our vision is to redefine the airport experience through intelligent, digital-first innovations that put passengers at the centre.”

“With AIONOS, we are taking a major step towards creating seamless, personalised journeys across all our airports,” Bansal said, adding that together with our in-house platforms such as aviio, Adani OneApp, and Airport-in-a-Box, "we are building a connected and sustainable airport ecosystem".

CP Gurnani, Co-founder and Vice Chairman of AIONOS, added, “We are excited to partner with AAHL in this transformative journey. This collaboration reflects our shared goal of using advanced AI technologies to create world-class customer experiences and help enterprises achieve their digital ambitions.”

The partnership between Adani Airports and AIONOS marks a significant milestone in India’s aviation sector.

- IANS

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Reader Comments

R
Rohit P
Hope this actually works on ground. Many AI implementations in India end up being frustrating with limited understanding of regional accents. The concept is good, but execution matters most.
A
Arjun K
Great to see Indian airports embracing cutting-edge technology! The 24x7 virtual concierge for flight updates and baggage tracking will be so helpful during those late-night or early-morning flights. 🇮🇳
M
Meera T
While I appreciate the digital push, I hope they don't completely replace human staff. Sometimes you just need to talk to a real person, especially during emergencies or complex situations.
D
David E
As a frequent business traveler to India, this is exactly what Indian airports need. The current information systems are quite basic. Looking forward to trying this out on my next trip to Mumbai!
K
Kavya N
Baggage tracking in regional languages? This will be a blessing for so many passengers from smaller towns who struggle with English at major airports. Hope they include more Indian languages soon!

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