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Zomato Hikes Platform Fee to Rs 15 Amid Rising Operational Costs

Zomato has increased its platform fee by 19.2% to approximately Rs 15 per order, citing rising energy costs that impact restaurant and delivery partner expenses. This is the latest in a series of gradual fee hikes since the fee's introduction in 2023. The move aligns with the industry's focus on improving margins as rival Swiggy currently charges a similar fee. The company's parent, Eternal, recently reported a significant rise in quarterly profit and revenue.

Key Points: Zomato Increases Platform Fee to Rs 15 Per Order

  • Fee up 19% to ~Rs 15 per order
  • Driven by rising LPG & crude oil costs
  • Rival Swiggy charges Rs 14.99
  • Focus on improving unit economics
  • Parent company Eternal posted strong Q3 profit
2 min read

Zomato increases platform fee by 19 pc to around Rs 15 per order

Zomato raises platform fee by 19% to Rs 14.90 per order pre-GST as operational costs surge. Rival Swiggy charges Rs 14.99.

"The latest hike comes amid rising energy costs... which have increased operating expenses - Report"

New Delhi, March 20

Food delivery platform Zomato has increased platform fee by 19.2 per cent or Rs 2.40 per order, according to the latest billing details available on its app on Friday.

On a pre-GST basis, the platform fee now stands at Rs 14.90 per order, up from Rs 12.50 earlier.

The latest hike comes amid rising energy costs, including LPG and crude oil, which have increased operating expenses for restaurants and delivery partners, prompting platforms to adjust pricing.

Leading online food delivery platform last revised the platform fee in September 2025. Earlier, in February, Zomato had increased the platform fee to Rs 10 per order from Rs 6 during the festive period.

Meanwhile, rival Swiggy is currently charging a platform fee of Rs 14.99 per order, including taxes.

Zomato had initially introduced a platform fee of Rs 2 per order in August 2023, which has since been gradually increased across key markets.

The move comes as food delivery platforms focus on improving unit economics and margins amid rising operational costs.

Shares of Zomato's parent Eternal ended at Rs 233 on Friday, up 1.86 per cent from the previous close and nearly 7.5 per cent higher for the week. However, the stock has declined around 13 per cent over the past month.

The company reported a 72.88 per cent rise in consolidated net profit to Rs 102 crore for the December quarter (Q3 FY26), compared to Rs 59 crore in the year-ago period. Revenue from operations more than tripled to Rs 16,315 crore from Rs 5,405 crore a year earlier.

Eternal, which rebranded itself from Zomato in March 2025, also saw a sharp rise in expenses.

- IANS

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Reader Comments

R
Rohit P
They report a 72% rise in profit and then increase fees on customers? This logic is hard to digest. It feels like we're being squeezed to boost their quarterly numbers for shareholders.
A
Aman W
While the hike is annoying, we have to understand operational costs are rising for everyone. Petrol prices are high, which affects delivery partners. If this ensures they get fair pay, maybe it's justified. But transparency on where this extra money goes would be good.
S
Sarah B
Swiggy is charging almost the same. There's no real competition on price anymore. These platforms have us over a barrel, especially in cities where local delivery options are limited.
V
Vikram M
From Rs 2 to nearly Rs 15 in less than 3 years? This is a steep climb. The convenience is great, but my wallet is starting to feel the pinch. Might start using it only for special occasions or group orders.
K
Karthik V
The article mentions rising LPG costs for restaurants too. It's a chain reaction. Ultimately, the end consumer bears the burden of inflation from all sides. Not much we can do except be more selective with our orders.

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